Regulatory requirements

Some countries require identity and/or address documentation before local tracking numbers can be activated, and tracking numbers are tied to the country where your business is registered. This page lists the requirements by country and explains what that means for routing calls abroad.

Requirements by country

Tip

To activate tracking numbers in countries that require documentation, follow Verify a business.

Some countries require identity and/or address documentation before local tracking numbers can be activated. These requirements are set by local telecommunications regulations and may vary by number type (local, national, mobile, toll-free).

Below is a provider-supplied list of countries where user registration requirements apply, along with the documentation typically requested for number activation.

How to use this list

Find your country and number type (e.g., Local, National, Mobile, Toll-free).
Prepare the documents listed under identity verification and address verification.
If a country mentions additional items (e.g., LOA, Tripartite Agreement, registration form), those are required for that number type.

Notes

Requirements can change, and additional documentation may be requested during verification.
“Number provided online is demo” means the example number shown is for demonstration and cannot be activated as-is.

Albania Local

For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Company name
• Company incorporation certificate copy
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Number provided online is demo. Registration process cannot be performed under personal details.

Anguilla National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Anguilla letter of authorization (LOA)
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Number provided online is demo. Activation time for Anguilla National number(s) is up to 4 weeks.

Antigua and Barbuda National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Antigua and Barbuda letter of authorization (LOA)
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Number provided online is demo. Activation time for Antigua and Barbuda National number(s) is up to 4 weeks.

Australia Local, Toll-free and Shared Cost

For personal identity verification:
• Name, last name
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Australia Mobile

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
For address verification:
• Address worldwide (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

Austria Local

For personal identity verification:
• Name, last name
• Date of birth
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).

Austria National

For personal identity verification:
• Name, last name
• Date of birth
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
For address verification:
• Address in Austria (street, building number, postal code, city and country)

Bahamas National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Bahamas letter of authorization (LOA)
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Number provided online is demo. Activation time for Bahamas National number(s) is up to 4 weeks.

Barbados National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Barbados letter of authorization (LOA)
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Number provided online is demo. Activation time for Barbados National number(s) is up to 4 weeks.

Belgium Local

For personal identity verification:
• Name, last name
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• VAT number
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).

Belgium National

For personal identity verification:
• Name, last name
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• VAT number
For address verification:
• Address in Belgium (street, building number, postal code, city and country)

Belgium Mobile

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• VAT number
• Company incorporation certificate copy
For address verification:
• Address worldwide (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

Bosnia and Herzegovina Local

For personal identity verification:
• Name, last name
• Contact phone number
• Bosnian and Herzegovinian passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Bosnian and Herzegovinian company incorporation certificate copy
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).
• A copy of a utility bill (less than 6 months old)

Bosnia and Herzegovina National

Note

Number provided online is demo. Activation time for Bosnia & Herzegovina National number is up to 7 business days.

Bosnia and Herzegovina Toll-free

Brazil Toll-free

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• CNPJ number
For address verification:
• Address in Brazil (street, building number, postal code, city and country)
Additional information:
• E-mail address

Note

Number provided online is demo. Activation time for Brazil Toll-free is up to 7 business days. Registration process cannot be performed under personal details

British Virgin Islands National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• British Virgin Islands letter of authorization (LOA)
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Number provided online is demo. Activation time for British Virgin Islands National number(s) is up to 4 weeks.

Bulgaria Local

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).

Note

Number provided online is demo.

Bulgaria Toll-free

Note

Number provided online is demo.

Cayman Islands National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Cayman Islands letter of authorization (LOA)
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Number provided online is demo. Activation time for Cayman Islands National number(s) is up to 4 weeks.

Chile Mobile, Local, National, Toll-free and Shared Cost

For personal identity verification:
• Name, last name
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• TAX/RUT number
For address verification:
• Address worldwide (street, building number, postal code, city and country)
Additional information:
• E-mail address

China Local

For business identity verification:
• Name, last name
• Chinese contact phone number
• Chinese passport or ID copy (legal/key representative)
• Chinese passport or ID copy (project manager)
• Company name
• China company incorporation certificate copy
• China registration form
For address verification:
• Address matching: the tracking number city, address in the certificate (street, building number, postal code, city and country).

Note

Number provided online is demo. Activation time for China Local number(s) is up to 2 weeks.

China Shared Cost

For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• A photo of the authorized representative holding their passport or ID.
• Company name
• Company incorporation certificate copy
• Letter of intention (LOI)
For address verification:
• Address worldwide (street, building number, postal code, city and country)
• A copy of utility bill (less than 3 months old)
Additional information:
• Service usage description

Note

Registration process cannot be performed under personal details.

Costa Rica National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Costa Rica Tripartite Agreement
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Croatia Local

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Company name
• Company incorporation certificate copy
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).

Croatia Toll-Free

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Company name
• Company incorporation certificate copy
For address verification:
• Address in Croatia (street, building number, postal code, city and country)

Curacao National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Curacao Islands letter of authorization (LOA)
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Number provided online is demo. Activation time for Curacao National number(s) is up to 4 weeks.

Cyprus Local and National

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Cyprian company incorporation certificate copy
For address verification:
• Address worldwide (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

Czech Republic Local

For personal identity verification:
• Name, last name
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).

Denmark National and Toll-free

Dominica National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Dominica Islands letter of authorization (LOA)
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Number provided online is demo. Activation time for Dominica National number(s) is up to 4 weeks.

Ecuador Toll-free

Estonia National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Letter of intention (LOI)
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Registration process cannot be performed under personal details.

Finland Local

Note

Number provided online is demo.

Finland National

Finland Mobile

Note

Number provided online is demo.

France Local

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• France Tripartite Agreement
For address verification:
• Address in France (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

France National

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
For address verification:
• Address in France (street, building number, postal code, city and country)

Georgia Local

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Georgia registration form
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Georgia registration form
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).
• A copy of a utility bill (less than 6 months old)

Georgia National and Toll-free

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Georgia registration form
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Georgia registration form
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Germany Local

For personal identity verification:
• Name, last name
• Contact phone number
• German passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• German company incorporation certificate copy
For address verification:
• Address matching: the tracking number area code, the address in the certificate/ID (street, building number, postal code, city and country).
• A copy of a utility bill (less than 6 months old)

Note

Number provided online is demo.

Germany National

For personal identity verification:
• Name, last name
• Contact phone number
• German passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• German company incorporation certificate copy
For address verification:
• Address in Germany matching the address in the certificate/ID (street, building number, postal code, city and country).
• A copy of a utility bill (less than 6 months old)

Note

Number provided online is demo.

Germany Toll-free

For personal identity verification:
• Name, last name
• Contact phone number
• Proof of allocation (Zuteilungsbescheid) from the German national regulator (BNetzA)
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Proof of allocation (Zuteilungsbescheid) from the German national regulator (BNetzA)
For address verification:
• Address in Germany (street, building number, postal code, city and country)

Note

German toll-free numbers are allocated directly by the national regulator (BNetzA) to individuals and businesses upon application. Customer will need to apply for a toll-free number from BNetzA here.

Greece Local

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).

Greece Toll-free

Grenada National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Grenada Islands letter of authorization (LOA)
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Number provided online is demo. Activation time for Grenada National number(s) is up to 4 weeks.

Honduras Local

Hong Kong National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Hong Kong Tripartite Agreement
For address verification:
• Address in Hong Kong (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

Note

Emergency calling services will become available for configuration after the number registration has been successfully completed.

Hong Kong Toll-free

Hungary Local

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).
• A copy of a utility bill (less than 6 months old)

Hungary National

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
For address verification:
• Address in Hungary (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

Iceland Toll-free

India Toll-free and Local

Indonesia Local

For personal identity verification:
• Name, last name
• Contact phone number
• Indonesian passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Indonesian company incorporation certificate
For address verification:
• Address in Indonesia (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)
Additional information:
• Service usage description

Note

Number provided online is demo.

Indonesia Toll-free

Ireland Local

For personal identity verification:
• Name, last name
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).

Ireland National

For business identity verification:
• Name, last name
• Contact phone number
• Irish company name
• Irish CRO Number
For address verification:
• Address in Ireland (street, building number, postal code, city and country)
Additional information:
• E-mail address

Note

Number provided online is demo.

Ireland Toll-free

Note

Number provided online is demo.

Italy Local

For personal identity verification:
• Name, last name
• Contact phone number
• Personal Tax ID
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Company name
• Company representative’s Tax ID
• VAT number
• Company incorporation certificate copy
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

Italy Toll-free

For personal identity verification:
• Name, last name
• Contact phone number
• Personal Tax ID
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Company name
• Company representative’s Tax ID
• VAT number
• Company incorporation certificate copy
For address verification:
• Address worldwide (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

Jamaica National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Jamaica Islands letter of authorization (LOA)
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Number provided online is demo. Activation time for Jamaica National number(s) is up to 4 weeks.

Japan National

Japan Toll-free

Note

Registration process cannot be performed under personal details.

Kosovo Local

Latvia Local

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
For address verification:
• Address in Latvia (street, building number, postal code, city and country)

Note

Registration process cannot be performed under personal details.

Latvia Toll-free

For personal identity verification:
• Name, last name
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
For address verification:
• Address in Latvia (street, building number, postal code, city and country)

Lithuania Local

For personal identity verification:
• Name, last name
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
For address verification:
• Address in Lithuania (street, building number, postal code, city and country)

Lithuania Mobile

Luxembourg National

For personal identity verification:
• Name, last name
• Contact phone number
• Date of birth
• Place of birth
For business identity verification:
• Name, last name
• Contact phone number
• Company name
For address verification:
• Address in Luxembourg (street, building number, postal code, city and country)

Note

Number provided online is demo. Emergency calling services will become available for configuration after the number registration has been successfully completed.

Luxembourg Toll-free

Note

Number provided online is demo.

Malaysia Local

For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Company name
• Company incorporation certificate copy
For address verification:
• Address in Malaysia (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

Malaysia Toll-free

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
For address verification:
• Address worldwide (street, building number, postal code, city and country)
Additional information:
• Service usage description

Note

Number provided online is demo. Activation time for Malaysian Toll-free number(s) is up to 5 weeks.

Malta National

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
For address verification:
• Address in Malta (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

Moldova Toll-free

Netherlands Local

For personal identity verification:
• Name, last name
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).

Netherlands National

For personal identity verification:
• Name, last name
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
For address verification:
• Address in Netherlands (street, building number, postal code, city and country)

Netherlands Toll-free

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
For address verification:
• Address worldwide (street, building number, postal code, city and country)
Additional information:
• Service usage description
• E-mail address

Note

Dutch toll-free numbers are allocated directly by the national regulator to businesses upon application. Customer will need to apply for a toll-free number from regulator here.

New Zealand Local

Nigeria Local

North Macedonia Local

For personal identity verification:
• Name, last name
• Contact phone number
• North Macedonian passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• North Macedonian company incorporation certificate copy
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).
• A copy of a utility bill (less than 6 months old)

Norway Local, Toll-free

For personal identity verification:
• Name, last name
• Contact phone number
• Date of birth
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company ID
• Norwegian company incorporation certificate copy
For address verification:
• Address in Norway (street, building number, postal code, city and country)

Panama Toll-free

For personal identity verification:
• Name, last name
• Contact phone number
• Panama registration form
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Panama registration form
For address verification:
• Address worldwide (street, building number, postal code, city and country)
Additional information:
• Service usage description

Note

Activation time for Panama Toll-free is up to 4 weeks. A maximum of 5 Toll-free numbers can be assigned to one end-user. Number provided online is demo.

Peru Local

For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Company name
• Peruvian company incorporation certificate copy
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).
• A copy of a utility bill (less than 6 months old)

Note

Registration process cannot be performed under personal details.

Peru Toll-free

For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Company name
• Peruvian company incorporation certificate copy
For address verification:
• Address in Peru (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

Note

Registration process cannot be performed under personal details.

Poland Local

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).

Poland Mobile and Toll-free

Portugal National

For personal identity verification:
• Name, last name
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
For address verification:
• Address in Portugal (street, building number, postal code, city and country)

Portugal Toll-free

Romania Local, National and Toll-free

Saint Martin National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Saint Martin letter of authorization (LOA)
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Number provided online is demo. Activation time for Saint Martin National number(s) is up to 4 weeks.

Saudi Arabia Toll-free

Note

Number provided online is demo. Activation time for Saudi Arabia Toll-free is up to 4 weeks.

Serbia Local

For personal identity verification:
• Name, last name
• Contact phone number
• Serbian passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Serbian company incorporation certificate copy
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).
• A copy of a utility bill (less than 6 months old)

Singapore Local

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Passport or ID number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company registration number
• Company incorporation certificate copy
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Singapore Toll-free

Slovenia Local

For business identity verification:
• Name, last name
• Contact phone number
• Company name
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).

Note

Registration process cannot be performed under personal details.

South Africa Local

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or South African ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Passport or South African ID copy
• Company name
• Company incorporation certificate copy
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).
• A copy of a utility bill (less than 6 months old)

South Africa National and Toll-free

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or South African ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Passport or South African ID copy
• Company name
• Company incorporation certificate copy
For address verification:
• Address worldwide (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

South Africa Mobile

Spain Local

For personal identity verification:
• Name, last name
• Personal Tax ID
• Passport or ID number
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Company ID
• Contact phone number
• Company name
• VAT number
• Company incorporation certificate copy
For address verification:
• Address matching the tracking number area code (street, building number, postal code, city and country).
• A copy of a utility bill (less than 6 months old)

Spain National

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
For address verification:
• Address in Spain (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

Spain Toll-free

For personal identity verification:
• Name, last name
• Personal Tax ID
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Company ID
• Contact phone number
• VAT number
• Company incorporation certificate copy
For address verification:
• Address in Spain (street, building number, postal code, city and country)

Sweden Mobile, Local, National, Toll-free and Shared Cost

For personal identity verification:
• Name, last name
• Contact phone number
For business identity verification:
• Name, last name
• Contact phone number
• Company name
For address verification:
• Address in Sweden (street, building number, postal code, city and country)

Switzerland Local

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Company name
• Company incorporation certificate copy
For address verification:
• Address in Switzerland (street, building number, postal code, city and country)

Switzerland Toll-free

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• VAT number
• Company incorporation certificate copy
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Registration process cannot be performed under personal details. Number provided online is demo. Activation time for Switzerland Toll-free number(s) is up to 2 weeks.

Taiwan Toll-free

Note

Number provided online is demo. Activation time for Taiwanese Toll-free number(s) is up to 1 week.

Thailand Local and National

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Company name
• Company incorporation certificate copy
For address verification:
• Address worldwide (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)
Additional information:
• Service usage description

Thailand Mobile

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Company name
• Company incorporation certificate copy
For address verification:
• Address worldwide (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

Thailand Toll-free

Trinidad and Tobago National

For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
• Trinidad and Tobago Islands letter of authorization (LOA)
For address verification:
• Address worldwide (street, building number, postal code, city and country)

Note

Number provided online is demo. Activation time for Trinidad and Tobago National number(s) is up to 4 weeks.

Uganda National

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Company incorporation certificate copy
For address verification:
• Address in Uganda (street, building number, postal code, city and country)
• A copy of a utility bill (less than 6 months old)

Ukraine Local

For personal identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Company name
• Company incorporation certificate copy
For address verification:
• Address worldwide (street, building number, postal code, city and country)

United Arab Emirates Toll-free

Note

Number provided online is demo. Activation time for United Arab Emirates Toll-free is up to 4 weeks.

Uruguay Toll-free

For personal identity verification:
• Name, last name
• Contact phone number
• Letter of intention (LOI)
For business identity verification:
• Name, last name
• Contact phone number
• Company name
• Letter of intention (LOI)
For address verification:
• Address worldwide (street, building number, postal code, city and country)
• A copy of a utility bill (less than 3 months old)

Note

Number provided online is demo. Activation time for Uruguayan Toll-free number(s) is up to 6 weeks.

Venezuela Local

For personal identity verification:
• Name, last name
• Contact phone number
• Venezuelan passport or ID copy
For business identity verification:
• Name, last name
• Contact phone number
• Passport or ID copy
• Company name
• Venezuelan company incorporation certificate copy
For address verification:
• Address in Venezuela (street, building number, postal code, city and country)
Additional information:
• Service usage description

Venezuela Toll-free

Universal International Freephone Number

Note

Number provided online is demo. Activation time for Universal International Freephone number(s) is up to 4 weeks.

If you’re unsure which documents apply to your case, contact Nimbata support with the country and number type you’re trying to activate.

Routing calls to another country

Note

For security and compliance reasons, free trial accounts cannot assign call flows with destination numbers in countries different from the country where the tracking number originates.

When you try to assign a call flow and see an error about country restrictions, this is expected behavior. Here’s why it happens and what your options are.

Tracking numbers are region-specific

Tracking numbers can only be purchased or assigned in the same geographic region or country where your business (or your client’s business) is legally registered. This requirement exists to:

Prevent misuse of numbers that could mislead callers
Prevent disguising of call origin
Prevent facilitation of fraudulent activities

Tip

These restrictions may be enforced by local regulators, number providers, or platform-level rules within Nimbata.

Destination numbers are global

Destination numbers, the numbers that calls are forwarded to, can be from any country, subject to:

Your account status
Your plan limits
Local telecom restrictions

This gives you the flexibility to route calls to international teams or remote call centers, while still maintaining compliance for the tracking number itself.

Cross-country routing on free trials

On free trial accounts, cross-country routing between tracking numbers and destination numbers is restricted.
Upgrading to a paid plan removes this restriction, subject to telecom regulations in the relevant countries.

Tip

To check what’s available on your plan, see Pricing and extra charges.

🎉 In summary: tracking numbers are country-restricted by telecom compliance rules, while destination numbers can be international. If you’re on a free trial and hitting this limit, upgrading your plan gives you full routing flexibility.

Detailed guide: Verify a business
Detailed guide: Requirements by country
Detailed guide: Add a destination
Detailed guide: Pricing and extra charges