Nimbata lets you receive SMS messages sent to your tracking numbers, forward them to your destination phone, and reply to them from inside the Nimbata app. This makes it easy to serve customers who prefer texting over calling, all from one place.

Forwarding texts to your destination phone and replying from Nimbata need a plan with outbound SMS (Marketing or Agency). Texts still arrive in the SMS log on any plan with inbound SMS.

Tip

Your destination number must be SMS-capable for this feature to work. Check with your provider or Nimbata support if you’re unsure.

Note

How to reply. Reply from the SMS log in Nimbata. To be told when a text arrives, set up an SMS email alert.

Note

Not every country supports SMS, so not every tracking number can receive or send texts. When you buy a number, the SMS In and SMS Out boxes show what that country’s numbers support: a greyed-out box isn’t available there.

Note

US numbers and 10DLC. Texts that arrive in Nimbata need no registration. To forward texts to your destination phone or send texts from Nimbata, US carriers require your business and its numbers to be registered for 10DLC (text messaging for businesses). You can’t register for 10DLC from your Nimbata account yet. Until your numbers are registered, forwarded texts and replies may not reach US phones, so read incoming texts in the SMS log, or get them by email with an SMS email alert.

Receive SMS (inbound)

  1. Open the Call Flow Builder

    • Go to Call handlingCall Flows.
    • Click Create to start a new call flow, or click an existing one to edit it.

  2. Choose a template (new flows only)

    • Select From Template.
    • Choose Simple Call Flow.

  3. Enable SMS on the Dial action

    • Click the Dial action.
    • Choose your destination phone number under Destination.
    • Turn on the Receive SMS switch below the destination.
    Dial✕
    Ring
    DialMultipleSequentialWeightedRound robin
    Instead
    Hang upVoicemail

    Rings a single destination.

    Destination
    Main office(415) 555-0110
    Receive SMSAlso receive an SMS to your destination when supported by the tracking number.1
    In the Dial step, turn on Receive SMS (1) below the destination.

Respond to SMS (outbound)

  1. View and reply to messages in the SMS log

    • Go to ActivitySMS.
    • Select a conversation (a sender’s number) to read the messages.
    • Type your reply in the message box and press Enter, or click the send button, to send it directly from within Nimbata.
    • You can only reply in a conversation the texter started (until then, the box says First receive an SMS to reply to it.), and only from a tracking number that can send texts. Each message shows whether it was Forwarded, or marked Forward failed or Not delivered.
    Sender:(415) 555-0171(415) 555-0183(415) 555-0194
    Last 30 Days
    (415) 555-0171 2026-10-14 08:52Hi, is someone free to look at a leaking water heater tomorrow morning?to: (415) 555-0142 - Emergency Repairs
    2026-10-14 09:05 (415) 555-0142Yes, we have a plumber free at 9 AM. Shall we book it?
    (415) 555-0171 2026-10-14 09:07Yes please, thank you!to: (415) 555-0142 - Emergency Repairs
    New message... (press enter to send)1
    Pick a sender on the left to read the conversation, then type your reply in the message box (1) and send it.

🎉 Done. Inbound SMS messages sent to your tracking numbers will now be forwarded to your destination phone and appear in your SMS log for easy replies.

Detailed guide: Assign a call flow