# White label
> **Warning:** White labeling is a $55 per month add-on, available on Pro, Marketing, and Agency plans.
White labeling replaces all Nimbata branding with your own, including the domain, logo, colors, and any mention of Nimbata in the scripts placed on your clients' websites. Clients access a custom subdomain such as [`https://calls.yourdomain.com`](https://calls.yourdomain.com) and see only your agency's brand.
## Step 1. Request your custom domain from support
Before configuring the white label settings, contact <support@nimbata.com> with the URL you want to use (for example, `https://calls.yourdomain.com`). The support team will provide the DNS CNAME steps needed to set up the subdomain with an SSL certificate in your hosting provider.
## Step 2. Open the White Label settings
- Click your **user avatar** in the top-right corner.
- Select **White Label** (1), which opens **Account › White Label**.
[The account menu open from the avatar, with White Label marked 1]
*The account menu: click White Label (1).*
If the White Label add-on is not active yet, the page explains it and hides the settings. Click **Add Whitelabel** at the top of the page, then **Enable White Label** (1) in the pop-up. The add-on is added to your current license fee and takes effect immediately; your next bill includes a prorated charge.
[The Enable White Label pop-up: the White Label add-on at $55 a month, added to your current license fee, and the Enable White Label button marked 1]
*Turn on the add-on with Enable White Label (1). The settings below appear once it is active.*
## Step 3. Configure General Settings
- In the **General** panel, add your **Name**, **Subdomain**, **Whitelabeled App URL**, and **Service Name** (the subheading shown to users). Each field saves when you leave it.
[The White Label Settings page with the General panel: Name, Subdomain followed by .nimbata.com, Whitelabeled App URL and Service Name]
*White Label Settings starts with the General panel: your brand's name, subdomain, app URL and service name.*
## Step 4. Upload assets and set brand colors
- In the **Assets & Colors** panel, enter the web addresses of your images: **Favicon URL**, **Dark Logo URL** and **Light Logo URL**. The panel takes links to images you host, not uploads.
- Select the colors that match your agency's branding: **Primary Color**, **Secondary Color**, **Primary (Dark Mode)** and **Background Color**.
- Optionally, add your **Terms & Conditions URL** and **Privacy URL**.
Each color is a 6-digit hex value, such as `#16a34a` (the `#` is optional). Nimbata does not save anything else, such as a 3-digit value like `#fff`: the field shows "Enter a color as a 6-digit hex value" instead.
[The Assets & Colors panel: Favicon URL, Dark Logo URL and Light Logo URL, the Primary Color, Secondary Color, Primary (Dark Mode) and Background Color swatches, and the Terms & Conditions URL and Privacy URL]
*Assets & Colors: links to your images, your four brand colors, and your terms and privacy pages.*
## Step 5. Configure Content
- Fill in the **Registration Page Title**, **Registration Email Subject Line**, **Registration Email CTA Text** and **User Invitation Email Subject Line**.
[The Content panel: Registration Page Title, Registration Email Subject Line, Registration Email CTA Text and User Invitation Email Subject Line]
*Content: the wording of your registration page and of the registration and invitation emails.*
## Step 6. Add Business information
- Enter your **Legal Name**, **Support Email**, **Telephone**, and **Contact Page** URL.
## Step 7. Configure Access & Registrations
- Set your preferences for open registrations (**Accept new registrations**), admin approval before a project can add new tracking numbers (**Admin must allow projects to add new tracking numbers**), integration visibility (**Users can view integrations which cannot be re-branded**), and whether to **Hide AI references** (stars, badges and "updated by AI" labels).
[The Access & Registrations panel with four checkboxes: Accept new registrations and Admin must allow projects to add new tracking numbers ticked, Users can view integrations which cannot be re-branded and Hide AI references not ticked]
*Access & Registrations: tick the options your clients' accounts should follow.*
## Step 8. Add a Tracking Script (optional)
- If you want to track visit activity on your white-labeled account, pick **Google Tag Manager script** or **Google Analytics 4 script** in the **Tracking Script** panel, then enter your **GTM ID** or **Measurement ID**. Nimbata shows the script it adds to the app. Leave it on **No tracking** otherwise.
## Step 9. Configure Email Settings
- Enter your **Mail Host**, **Mail Username**, **Mail Password**, **Mail Port**, **From Address**, **From Name**, and **Encryption** (none, ssl or tls).
- Click **Send Test Email** (1) to check that your email configuration works.
[The Email Settings panel with Mail Host, Mail Username, Mail Password, Mail Port, From Address, From Name and Encryption, and the Send Test Email button marked 1]
*Email Settings: your SMTP server's details, then Send Test Email (1) to check them.*
---
🎉 Your white-labeled account is ready. Clients accessing your subdomain will see only your branding.
Detailed guide: [Agency partners](https://help.nimbata.com/guides/partner-programs#agency-partners)\
Detailed guide: [Pricing and extra charges](https://help.nimbata.com/account/plans-and-billing#pricing-and-extra-charges)
Updated November 11, 2026
Warning
White labeling is a $55 per month add-on, available on Pro, Marketing, and Agency plans.
White labeling replaces all Nimbata branding with your own, including the domain, logo, colors, and any mention of Nimbata in the scripts placed on your clients’ websites. Clients access a custom subdomain such as https://calls.yourdomain.com and see only your agency’s brand.
Step 1. Request your custom domain from support
Before configuring the white label settings, contact support@nimbata.com with the URL you want to use (for example, https://calls.yourdomain.com). The support team will provide the DNS CNAME steps needed to set up the subdomain with an SSL certificate in your hosting provider.
Step 2. Open the White Label settings
Click your user avatar in the top-right corner.
Select White Label (1), which opens Account› › White Label.
Sam Riverasam@harborpine.example
My Profile
Organization
Projects
Users
Plans & Billing
Roles
Child Accounts
White Label1
Change theme
Logout
The account menu: click White Label (1).
If the White Label add-on is not active yet, the page explains it and hides the settings. Click Add Whitelabel at the top of the page, then Enable White Label (1) in the pop-up. The add-on is added to your current license fee and takes effect immediately; your next bill includes a prorated charge.
Enable White Label✕
Make the client experience your own, with your custom domain, branding and emails.
White Label add-on$55/ month
Added to your current license fee.
White Label and the subscription change take effect immediately.
Your next bill will include a prorated charge.
Turn on the add-on with Enable White Label (1). The settings below appear once it is active.
Step 3. Configure General Settings
In the General panel, add your Name, Subdomain, Whitelabeled App URL, and Service Name (the subheading shown to users). Each field saves when you leave it.
White Label Settings
Make every client touchpoint your own.
General
Name
Your Agency
Subdomain
calls
.nimbata.com
Whitelabeled App URL
https://calls.yourdomain.com
Service Name
Phone Analytics
White Label Settings starts with the General panel: your brand's name, subdomain, app URL and service name.
Step 4. Upload assets and set brand colors
In the Assets & Colors panel, enter the web addresses of your images: Favicon URL, Dark Logo URL and Light Logo URL. The panel takes links to images you host, not uploads.
Select the colors that match your agency’s branding: Primary Color, Secondary Color, Primary (Dark Mode) and Background Color.
Optionally, add your Terms & Conditions URL and Privacy URL.
Each color is a 6-digit hex value, such as #16a34a (the # is optional). Nimbata does not save anything else, such as a 3-digit value like #fff: the field shows “Enter a color as a 6-digit hex value” instead.
Assets & Colors
Favicon URL
https://favicon
Dark Logo URL
https://logo-dark.png
Light Logo URL
https://logo-light.png
Primary Color
Secondary Color
Primary (Dark Mode)
Background Color
Terms & Conditions URL
https://tnc
Privacy URL
https://privacy
Assets & Colors: links to your images, your four brand colors, and your terms and privacy pages.
Step 5. Configure Content
Fill in the Registration Page Title, Registration Email Subject Line, Registration Email CTA Text and User Invitation Email Subject Line.
Content
Registration Page Title
Welcome to Acme
Registration Email Subject Line
Welcome to Acme
Registration Email CTA Text
Get Started
User Invitation Email Subject Line
Join Acme
Content: the wording of your registration page and of the registration and invitation emails.
Step 6. Add Business information
Enter your Legal Name, Support Email, Telephone, and Contact Page URL.
Step 7. Configure Access & Registrations
Set your preferences for open registrations (Accept new registrations), admin approval before a project can add new tracking numbers (Admin must allow projects to add new tracking numbers), integration visibility (Users can view integrations which cannot be re-branded), and whether to Hide AI references (stars, badges and “updated by AI” labels).
Access & Registrations
Accept new registrationsAdmin must allow projects to add new tracking numbersUsers can view integrations which cannot be re-brandedHide AI references (stars, badges and 'updated by AI' labels)
Access & Registrations: tick the options your clients' accounts should follow.
Step 8. Add a Tracking Script (optional)
If you want to track visit activity on your white-labeled account, pick Google Tag Manager script or Google Analytics 4 script in the Tracking Script panel, then enter your GTM ID or Measurement ID. Nimbata shows the script it adds to the app. Leave it on No tracking otherwise.
Step 9. Configure Email Settings
Enter your Mail Host, Mail Username, Mail Password, Mail Port, From Address, From Name, and Encryption (none, ssl or tls).
Click Send Test Email (1) to check that your email configuration works.
Email Settings
Mail Host
smtp.gmail.com
Mail Username
username
Mail Password
password
Mail Port
587
From Address
From Email
From Name
From Name
Encryption
tls
Send a test email to verify your email configuration is working correctly.
Email Settings: your SMTP server's details, then Send Test Email (1) to check them.
🎉 Your white-labeled account is ready. Clients accessing your subdomain will see only your branding.
