Porting a number out moves a number you have in Nimbata to another carrier. Your new carrier runs the request, using the account details on this page.
Note
Want to move numbers from another provider into Nimbata instead? That’s a different process, started with Nimbata support. See Porting numbers in.
Required information for a port-out request
Our telecom carriers do not provide a traditional CSR (Customer Service Record). Instead, provide the following account information to your carrier.
- End-user Name: your business name (or personal name for residential)
- Service Address: any address within the US
- Account Number: use one of the phone numbers being ported (for example, if you wish to port out the number +1 (415) 555-0142, use that same number in this field)
- BTN (Billing Telephone Number): use one of the phone numbers being ported (same as above)
- PIN/Password: our carrier does not use PINs for port-outs
Port-out fees
Port-out fees may vary from number to number. They are passed through from our provider’s fees.
Complete the port-out request
Let Nimbata support know
Tell us which numbers you’re porting out, so we can follow the request. In Nimbata, click the ? icon at the top right and choose Submit a request, or email support@nimbata.com.
Submit the request
Submit the port request with your new carrier using the information above.
Your carrier contacts ours
Your carrier sends the port request to our carrier directly.
Your port-out request is ready to send.