Porting numbers in moves phone numbers you already own, at another provider, into Nimbata. You keep the business numbers your customers know, and they become tracking numbers with full call analytics.

Note

Moving a number out of Nimbata to another carrier is a different process, run by your new carrier. See Porting numbers out.

Porting needs your current provider to release the numbers, so Nimbata support runs it for you. You send one request with the details below, and we take it from there.

Before you start

  • Access to your account with your current provider, to look up the account details.
  • A recent invoice or bill from your current provider that lists the numbers you want to port.
  • Keep your service with your current provider active until the port is complete. Cancelling it early can lose the numbers.

Request a port in

  1. Gather the details of your numbers

    For the numbers you want to port:

    • The numbers you wish to port.
    • The Nimbata project each number should go into.
    • The call flow each number should use (or tell us you’d like to set one up later).

  2. Gather the details from your current provider

    Copy these exactly as they appear on your account with your current provider:

    • Current provider name.
    • Account number.
    • PIN or passcode, if your provider uses one.
    • Billing telephone number (BTN), if different from the numbers being ported.
    • Business name, exactly as it appears on the account.
    • Name of the person authorized on the account.
    • Service address, exactly as it appears on the account.
    • A recent invoice or bill that lists the numbers you want to port.

    Some countries also need documents that prove you own the numbers. See Requirements by country.

  3. Open a request with Nimbata support

    In Nimbata, click the ? icon at the top right and choose Submit a request (1).

    • Help Center
    • Submit a request1
    • Chat with support
    Click the ? icon, then Submit a request (1).

  4. Send the details

    • In Subject, write “Port numbers in”.
    • In Request type, choose the closest option. The list has no porting option, so the subject is what tells the team this is a port.
    • In Description, paste the details from the two steps above.
    • Under Attachments, add a photo or screenshot of the invoice. The form takes image and video files up to 5 MB, so if your invoice is a PDF, email it to support@nimbata.com instead, with the subject of your request.
    • Click Submit.
    Fill in the request and click Submit (1).

    You can also send the whole request by email to support@nimbata.com.

Keep your service with your current provider active until the port is complete.

Set up your numbers once they’re ported

Define your destination

  • Go to Tracking > Destinations.
  • Click + Add.
  • Fill in the number where calls should be forwarded and give it a name.
  • Click Add Destination.

Create a call flow

Assign your numbers

  • Go to Tracking > Numbers.
  • Click the Select a call flow field next to your ported number.
  • Select the call flow you just created.

Enable the DNI script (optional)

If you want to use your ported numbers for website tracking:

For the full DNI setup guide: Set up DNI step by step

🎉 That’s it. Your ported numbers are now live in Nimbata and ready to track calls.