Porting your existing phone numbers to Nimbata lets you use your familiar business numbers as tracking numbers, so you keep continuity while gaining call analytics. To move a number out of Nimbata instead, see Port a number out.

Port numbers in

Step 1. Start the porting request

Because porting requires coordination with your current carrier, you must reach out to the Nimbata support team to start the process.

  • Head over to https://www.nimbata.com/contact to reach the Nimbata support team.
  • Provide your current carrier details, the phone numbers to be ported, and proof of ownership.

Step 2. Prepare for the transfer

  • Do not cancel your service with your current carrier during the porting process.
  • Gather the documentation required by your country to verify ownership of the numbers.

For the documents required for your country: Requirements by country

Step 3. Set up call routing

Once the porting is successful, configure your numbers in Nimbata.

Define your destination

  • Go to Tracking > Destinations.
  • Click + Add.
  • Fill in the number where calls should be forwarded and give it a name.
  • Click Add Destination.

Create a call flow

Assign your numbers

  • Go to Tracking > Numbers.
  • Click the Select a call flow field next to your ported number.
  • Select the call flow you just created.

Step 4. Enable the DNI script (optional)

If you want to use your ported numbers for website tracking:

For the full DNI setup guide: Set up DNI step by step

🎉 That’s it. Your ported numbers are now live in Nimbata and ready to track calls.

Port a number out

Our telecom carriers do not provide a traditional CSR (Customer Service Record). Instead, provide the following account information to your carrier.

Required information for a port-out request

  • End-user Name: your business name (or personal name for residential)
  • Service Address: any address within the US
  • Account Number: use one of the phone numbers being ported (e.g. if you wish to port out number +1 435-292-9550, use the same number to fill that field)
  • BTN (Billing Telephone Number): use one of the phone numbers being ported (same as above)
  • PIN/Password: our carrier does not use PINs for port-outs

Port-out fees

Port-out fees may vary from number to number. They are passed through from our provider’s fees.

Complete the port-out request

  1. Submit the request

    Submit the port request with your carrier using the information above.

  2. Your carrier contacts ours

    Your carrier sends the port request to our carrier directly.

Your port-out request is ready to send.