Slack

The Slack integration sends real-time call notifications to your Slack workspace, so your team stays informed about inbound call activity. To send the same alerts by email instead, see Email Alerts.

1. Connect your Slack workspace

   • Go to Integrations > Slack.
   • Click Connect.
   • Click Allow to grant Nimbata access.
   • A confirmation message appears once connected.

2. Select your trigger

   • Which calls send a notification is decided by a workflow with a Slack action: a workflow that runs when a call ends, with no filter, notifies for all calls.
   • Add filters to the workflow to narrow it down, for example only calls tagged as “Sales” or only answered calls.

3. Select a Slack channel

   In the Channel and message section, choose the Slack channel where call notifications should be sent.

4. 1Choose your call data fields

   • In the Message data section, select the fields to include in the message.
   • Remove a field with the ✕ icon.
   • Rename labels inline, or add new fields with Add parameter (1).

   Message data

   Choose which call details are included.

   Parameter nameValue

   tracking_num_nameTracking Name

   ✕

   caller_idCaller

   ✕

   destination_num_nameDestination Name

   ✕

   call_outcomeOutcome

   ✕

   utm_sourceUTM Source

   ✕

   rec_linkRec Link

   ✕

   Add parameter1

   Send Test

   Tip

   Adding the Rec Link field lets your team open call recordings directly from Slack with one click.

5. Test and save

   • Click Send Test.
   • Fill in the test fields to verify the notification looks correct in your Slack channel.
   • Nimbata saves your changes as you make them.

🎉 Done! Nimbata posts a Slack notification for every call that matches your trigger.