Mask Caller ID

Mask Caller ID - Choose what to display in your screen when callers call you!

Caller ID masking is a technique that conceals or changes the caller’s phone number when receiving calls. Instead of displaying the caller’s real phone number, a different number is shown on the recipient’s Caller ID display. The purpose of caller ID masking can vary, but it’s often used by businesses to track and analyze different masked numbers that are assigned to advertising campaigns.

Display the tracking number: By default, Nimbata shows the caller’s number on your caller ID when you receive an incoming call on a tracking number. Businesses using multiple tracking numbers might want to have a particular tracking number displayed on their caller ID to easily identify calls coming in through that specific tracking number.

Show as Anonymous: Sending leads to clients with a pay per call model and don’t want to risk your clients calling the caller back? Mask the caller ID as anonymous when callers call a specific number.

Set up Caller ID Masking

Step 1. Go to Tracking > Call Flows and click on the '+ Add' symbol to start a new call flow.

Otherwise, click on the call flow you want to add the call recording feature.

Step 2. Click on the '+' button under 'New Call' select 'Mask Caller ID' from the call-flow action menu.

Step 3. Configure your Caller ID by selecting the option that suits best to your business needs.

You can choose between 3 options:

• Show Anonymous Caller ID
• Show Tracking Number as Caller ID
• Show Destination Number as Caller ID

🎉 That's it! Whenever somebody calls you the is shown on your device will match your masking preference.

Updated on: 01/08/2025