Your plan sets a base subscription, and usage such as numbers, answered calls, SMS and add-ons is charged on top of it. You manage the subscription, your billing details and your invoices from AccountPlans & Billing.

Pricing and extra charges

If you’re reviewing your invoice and have questions about charges beyond your base subscription, this section explains what each charge covers.

Note

The rates below apply to the United States. For other countries, visit nimbata.com/pricing and select your country.

Local number usage

Local numbers are charged based on your plan and usage.

Plan Local Number (per month) Answered Call (per call)
Agency $1.60 $0.03
Marketing $2.30 $0.04
Pro $3.20 $0.06
Entry $4.60 $0.10

Note: These charges apply per number and per answered call.

Toll-free number usage

Plan Toll-Free Number (per month) Answered Call (per call)
Agency $1.80 $0.13
Marketing $2.50 $0.18
Pro $3.50 $0.28
Entry $5.00 $0.48

Note: These apply if you’re using toll-free numbers for your campaigns.

SMS charges

Plan Inbound SMS Outbound SMS
Agency Included Included
Marketing Included Included
Pro Included Not included
Entry Not included Not included

Not every country supports SMS, so SMS rates and availability depend on the country of the number. Select your country on nimbata.com/pricing to see them.

Pre-call automations

Tip

Billed at $0.01 per triggered call.

Conversation intelligence

Feature Charge
Call Transcriptions $0.02 per minute, on Agency, Marketing & Pro plans
AI Call Summaries Included on Agency, Marketing & Pro plans
Keyword Spotting Included on Agency & Marketing plans

Add-ons

Add-On Charge
Extra Project (beyond plan limit) $15 per month, per project
Extra Seat (beyond plan limit) $5 per month, per seat
Whitelabel Account $55 per month, on Agency, Marketing & Pro plans

Note

Agency plan includes unlimited projects and seats. Marketing plan includes 5 projects and 25 seats. Pro plan includes 2 projects and 4 seats. Entry plan includes 1 project and 1 seat.

Detailed guide: Subscribe to a plan
Detailed guide: Change your plan
Detailed guide: Invoices

Subscribe to a plan

Note

If you’re unsure which plan is right for you, reach out via the in-app chat or schedule a 1:1 demo.

  1. Open Plans & Billing

    • Click your user avatar in the top-right corner.
    • Select Plans & Billing, which opens AccountPlans & Billing.

  2. 1Choose a plan

    • Review the available plans and click Subscribe on the one that fits your needs. Expand Plans shows each plan’s features.

    Plans and Billing

    Plans:Not sure what’s best for you? Try our calculator.
    AnnualMonthly
    Save up to 20% with an annual plan
    Entry
    Free
    plus additional usage
    Pro
    $39/mo
    plus additional usage
    Marketing
    $89/mo
    plus additional usage
    Agency
    $149/mo
    plus additional usage
    Plans and Billing lists the plans with their monthly price. Switch between Monthly and Annual billing, then click Subscribe (1) on the plan you want.

  3. 1Complete billing and subscribe

    • On the Checkout page, check the plan, pick Pay Monthly or Pay Annually, and click Continue with [Plan Name] Plan.
    • If you have no payment method yet, fill in your billing details in the pop-up and click Subscribe to [Plan Name].
    Subscribe to Pro Monthly
    Pro Plan
    Pay Monthly $39/mo + usage
    Save 11%Pay Annually$35/mo + usage
    Calls and transcription are billed per use.
    Total
    $39 /mo + usage
    The Checkout page: pick Pay Monthly or Pay Annually, check the total, then click Continue with Pro Plan (1).

🎉 Your subscription is now active.

Detailed guide: Pricing and extra charges
Detailed guide: Change your plan

Change your plan

You can upgrade, downgrade or update your subscription plan.

Note

If you’re unsure which plan best fits your needs, reach out via the in-app chat or schedule a 1:1 demo.

  1. Open Plans & Billing

    • Click your user avatar in the top-right corner.
    • Select Plans & Billing, which opens AccountPlans & Billing.

  2. Choose a billing cycle

    • Select Monthly or Annual billing with the switch above the plans (or Pay Monthly or Pay Annually on the Checkout page).

    Tip

    Switching to an annual plan saves up to 20%.

  3. Select your new plan and confirm

    • Click Upgrade, Downgrade, or Update on the plan you want to move to.
    • On the Checkout page, check the total and click Continue with [Plan Name] Plan.

🎉 Your subscription plan has been updated.

Detailed guide: Pricing and extra charges
Detailed guide: Cancel your subscription

Billing details

Update your company information, Tax ID, billing address, or payment method directly from your Nimbata account.

  1. Open Plans & Billing

    • Go to AccountPlans & Billing.

  2. Open Manage Subscription

    • Click Manage Subscription under your plan’s name. The Subscription Settings panel opens on the right.

  3. 1Add or update your Tax ID

    • Expand Tax ID, select your tax ID type, enter your Tax ID in the field provided and click Add.
    • In the same panel, Billing Emails sets who receives your invoices, and Billing Address overrides the address on your invoices.
    Subscription Settings
    Billing Emails
    Invoice & notification recipients
    1 set
    Tax ID
    Business tax identification
    US EIN
    12-3456789
    Billing Address
    Invoice address override
    Cancel Subscription
    End your subscription
    Subscription Settings: open Tax ID, pick the tax ID type, enter the number and click Add (1). Billing Emails and Billing Address sit in the same panel.

  4. 1Update your payment method

    • Scroll down to your current payment method under Payment Methods.
    • Click the edit button next to it.
    **** 4242Expires 08 / 2028
    Default
    Hover over your card and click edit (1).

  5. 1Enter new payment details

    • Fill in your new billing details.
    • Click Update.
    Enter the new card and billing address, then click Update (1).

  6. Update your business information

    • Go to AccountOrganization.
    • Update your details in the Overview and Preferences sections.

    Organization

    OverviewCompany information and address details
    Company Name
    Harbor & Pine Plumbing
    Address Line 1
    185 Berry St
    City
    San Francisco
    State/Province
    California
    PreferencesMulti-location setup, timezone, currency and display settings
    Timezone
    America/Los_Angeles (UTC -07:00)
    Currency
    $
    Time Format
    AM/PM
    Organization: your company's name and address under Overview, and its timezone, currency and display formats under Preferences.

🎉 Your billing details have been updated and will be reflected on future invoices.

Detailed guide: Invoices

Invoices

Nimbata sends your invoice by email after every successful payment. You can also access and download all past invoices directly from your account.

  1. Open Plans & Billing

    • Go to AccountPlans & Billing.

  2. Find your invoices

    • Scroll down to the Invoices section, below Payment Methods.
    Invoices
    DateAmountView
    Oct 1, 2026 9:00 AM$ 99.001
    Sep 1, 2026 9:00 AM$ 99.00
    Each invoice has its date and amount, with View and Download buttons (1).

  3. 1View or download an invoice

    • Click View to open a specific invoice in your browser.
    • Click Download to save it to your device.

🎉 Your invoice will open or download immediately.

Detailed guide: Billing details
Detailed guide: Pricing and extra charges

Cancel your subscription

  1. Go to Plans & Billing

    • Go to AccountPlans & Billing.

  2. Open Manage Subscription

    • Click Manage Subscription to open the Subscription Settings panel.

  3. Open Cancel Subscription

    • Expand Cancel Subscription at the bottom of the panel.
    • Read the warning: if you cancel, you’re charged the running amount, and while you keep app access, your tracking numbers, call data, recordings and integrations are deleted.
    • If you have open invoices, settle them first; the cancel button stays disabled until you do.
    • Click I understand, proceed to cancel.

  4. Answer the exit survey and confirm

    • Optionally, under What made you decide to leave?, pick your reasons and add any feedback. Your feedback helps Nimbata improve.
    • Click Cancel plan to finalize the cancellation, or Keep my plan to go back.

🎉 Your subscription has been cancelled. A confirmation message will appear on screen.

Detailed guide: Change your plan
Detailed guide: Pause a project