Integrations

• Multiple conversions for Google Ads, Facebook & Microsoft Ads

  Multiple conversions for Google Ads, Facebook and Meta ads and how to set them upSome readers

• How to set up UTM tags in Google Ads

  UTM tags for Google Ads: How to set them up and use themFew readers

• How to set up UTM tags in Facebook Ads

  UTM tags for Facebook Ads: How to set them up and use themFew readers

• How to uninstall the Nimbata HubSpot integration

  How to deactivate your Hubspot integration from your Nimbata accountFew readers

• All about Nimbata and enhanced conversions in Google Ads

  What are enhanced conversions in Google Ads? Google Ads Enhanced Conversions is a feature that allows advertisers to improve the accuracy of conversion tracking by sending hashed first-party conversion data collected from website tags or imported offline events from your website to Google. Enhanced Conversions helps bridge the gap between business tracking needs and consumer protection advances, such as privacy regulation frameworks (GDPR, HIPAA), browser security enhancFew readers

• How do I pass a value back to Google Ads?

  How to pass value from call tracking to your Google Ads account using various methods such as automations and keyword and phrase spottingFew readers

• Google Ads status shows as inactive

  Step 1. Go to Integrations Google Ads.Few readers

• Can I send enhanced conversions in Microsoft Ads?

  Microsoft Ads enhanced conversions Microsoft Ads enhanced conversions are a feature designed to help advertisers improve the accuracy of their conversion tracking and analyze their campaign performance. This feature leverages first-party data to improve the measurement of conversions such as making a purchase or signing up for a newsletter, or other actions that users take on an advertiser's website after clicking on an ad.Few readers

• How to use Nimbata data in Google Looker Studio

  Visualize your Nimbata call data in Looker Studio However, you can still build rich Looker Studio dashboards by first sending your call data to: Google Sheets, or Google Analytics 4 (GA4) and then using those as data sources inside Looker Studio. What you can do with Looker Studio + Nimbata Things you can do when using Looker Studio with Nimbata data include: View calFew readers

• How to integrate your Google Ads goals and conversions via Google Analytics 4 (GA4)

  How to integrate Nimbata to Google Analytics 4 via Google AdsSome readers

Tracking

• What is the documentation/information required to comply with local telecommunications regulations?

  Information on how to register numbers in certain countries that require itPopular

• How many tracking numbers do I need?

  A help article about calculating how many call tracking numbers you need for your businessPopular

• How to track calls from Google Ads extensions & call ads

  How to use Nimbata tracking numbers to track calls from Call Ads and Google Ads call extensionsFew readers

• Can Nimbata track custom parameters from the URL?

  How Nimbata tracks custome parameters from URLs and a guide on how to do itFew readers

• Why am I seeing calls with unknown source?

  A help article about non-aatributed calls, what they are and how to deal with themFew readers

• How to use Nimbata messaging with Google Local Service ads

  Google local service ads Google local service ads are great for small service businesses that cater to specific areas, like cities, towns, districts, or counties. Plumbers Electricians Roofers Lawyers Real estate agents Dentists Doctors Physiotherapists Auto repair shops Car dealerships Vets Pet groomers These businesses can leverage Local Service Ads to increase their visibility in local search results, attract more customers, and ultimately grow their business.Few readers

• Can I change the name in my swap groups?

  How to change the names of your swap groups in Nimbata.Few readers

• How many DNI codes can I generate?

  How many DNI codes can you generateFew readers

• Why can't I get a new tracking number?

  Can't get new tracking number.Few readers

• Why can't I assign a call flow to a destination number from a different country?

  Can't assign a call flow to a tracking number and destination from different countries If you need this functionality, consider upgrading to a paid plan by going to Accounts Plans & Billing and selecting the plan that best suits your needs. (https://storage.crisp.chat/users/heFew readers

• Google Ads conversion cannot be found but setup is correct issue

  Google Ads integration issue You've created your Nimbata account. You've added your tracking numbers. Your call flows and workflows were a breeze to set up thanks to oFew readers

• Verify tracking number as a call extension in Google Ads

  How to use a call tracking numbers as a call extension number in Google adsSome readers

• How to calculate the size of your call tracking number pool

  How to calculate the amount of call tracking pools you need to track and measure marketing campaigns and user sections on your websitePopular

• Read transcriptions

  How to read trnscriptions of your calls generated by NimbataFew readers

• Why are numbers not swapping on my website?

  Things to check if the DNI script is installed on your website but tracking numbers are not swapping the numbers on your website.Few readers

Call Admin

• How to block calls from specific countries

  How to block incoming calls from specific coiuntries using NimbataFew readers

• How to update custom fields

  Custom fields, how to update them using automations or in a manual wayFew readers

• How to receive SMS on your destination number

  A help article on how to enable receiving SMS texts directly on your phone instead of on the Nimbata accountFew readers

• Can I set a cap on received calls?

  A help article about call capping in Nimbata, its benefits and how to enable itFew readers

• Can I redirect calls to different destinations if they go unanswered?

  A help article on how to redirect unanswered calls to different agents based on a time limitFew readers

• Why did my call got declined?

  Tracking number not assigned to a call flow.Few readers

• Why are my calls not getting through?

  Issues with calls not getting through Sometimes, you may notice that certain calls are not getting through. This could happen due to: 1. Issue with the tracking number provider Certain calls never connect and don’t reach your destination. There may be an outage or technical problem on the tracking number provider’s network. Nimbata cannot deliver these calls if the number provider itself isn’t processing the call properly. Contact Nimbata support to confirm if the provider is at fault.Few readers

• How do I handle anonymous calls without losing any leads?

  A helpdesk article on how to handle anonymous calls in NimbataFew readers

• Listen to call recordings

  How to listen to call recordings of your callsSome readers

• How can I block unwanted or spam callers ?

  How to block spam callers and unwanted calls in NimbataSome readers

Workflows

• How to set up keyword & phrase spotting (call flow + workflow + tracking number)

  Word and phrase spotting in Nimbata, its benefits and how to set it upFew readers

• Can I create an automation for missed calls?

  Workflow automation for missed calls Missing calls is something no one can avoid completely. Sometimes you might be too busy, face technical issues, or simply be absent. In that case, creating a workflow automation that will notify you of any missed calls will make sure you know immediately and take action. Below you can see a barebones, missed calls workflow. It's very simple. You set it to triggeFew readers

• How to manually tag calls as conversions and send them to Google Ads

  Manual call conversion governance in Nimbata (regular use + Google issues backup) Learn how to use Nimbata workflows and manual call tagging to: Run high-quality, human-approved conversions every day, and Switch into a safe backup mode when Google or third-party tracking tools misbehave. Use this guide when Use this setup when: Google Ads is having temporary issues or delays with conversion processing. Your normal, automatic call conversion workflow is set up correFew readers

• How can I view the change history / audit log in my Nimbata account?

  Is there a way to view the change history / audit log in Nimbata? Does Nimbata offer the ability to view changes and history of edits? On Agency plans only, Nimbata offers the ability to view change history logs and sort them according to: User(s): Select any/all number of users under the account. Project(s): Select any/all of the project(s) you wish to view changes for under the accounFew readers

Analytics

• Can I check how many visitors my campaigns get?

  See how many visitors your campaigns receive in Nimbata.Few readers

Activity

• My setup looks correct, but I have not received any calls yet

  My setup is complete, so why am I not receiving any calls yet? You have signed up, set up your account, generated your phone tracking numbers, created your calls flows and workflows super fast using our templates, and you've placed your tracking numbers in the landing pages of your campaigns. After a while, you check your analytics and no calls are showing up yet! Chances are, you have done nothing wrong. You just haven’t received any calls yet.Few readers

• I get a lot of phone number clicks but only a few calls. Is this normal?

  You may have noticed that although you are getting plenty of clicks on your phone numbers, the actual calls are too few. Usually, this is perfectly normal, especially if you have enabled call tracking on your website relatively recently. At Nimbata we’ve been tracking calls for various verticals for over 10 years and our data shows that the rate between clicks and calls stands at around 10-20%, which means you get 1 or 2 calls per 10 clicks. This percentage may vary depending on your own marFew readers

• How many tracking numbers do I need to track conversions in Google Ads?

  Track conversions in Google Ads Many users wonder what is the right amount of tracking numbers when it comes to Google Ads. The quick answer is, "It depends". The longer, more detailed one, follows below. Tracking calls from Call Extensions Here, you need a static call tracking number. You determine your assets on an account, campaign, or ad group level and from here on, it's up to the level of depth of attribution you want to get from your call tracking. For example, if you waFew readers

Account

• Where can I find the Customer ID to use my API?

  CustomerID in Nimbata and how to find itFew readers

• Can I change the timezone in my reports?

  How to change the timezone in your Nimbata reportsFew readers

• How can I become a Nimbata agency partner?

  An article about the Niimbata Agency Partner program, its benefits and what an agency needs to become a partnerFew readers

• How can I activate email summaries?

  A guide on how to activate email summaries and how they can help youFew readers

• How do I enable dark mode?

  A help article about how to enable dark mode in NimbataFew readers

• Can I transfer an account to a client?

  How to transfer account ownership to a client.Few readers

• I want to pause a project, should I downgrade?

  Should I downgrade when I pause a project? Sometimes, you might want to pause a project, but not delete it completely, because you or the client might want to pick it up again. Still, you don't want to keep paying as much as you do now. In that case, it would be better to delete the tracking numbers you acquired. That way, you won't have to pay for them anymore, and replacing them in the future will be easy and quick.Few readers

• How can I access my call summaries?

  Call summaries are the bread and butter of everyone who tracks calls. Nimbata offers easy and quick access to the summary of every recorded call. This guide helps you locate call summaries on an individual call level. Here's how: Step 1. Go to Activity Calls. (https://storage.crisp.chat/users/Few readers

• How can I access my call transcripts?

  Call transcriptions are the bread and butter of everyone who tracks calls. Nimbata offers easy and quick access to the transcript of every recorded call. This guide helps you locate call transcripts on an individual call level. Here's how: Step 1. Go to Activity Calls. (https://storage.crisp.chat/Few readers

Data

This section contains no articles.

• How do I set up workflows to tag calls? How do I tag existing calls?

  How to enable and use tags for calls in NimbataFew readers

• Understanding Nimbata's pricing: Additional charges

  If you're reviewing your invoice and have questions about additional charges, you're in the right place! Here's a breakdown of what may appear on your bill beyond your base subscription, organized by feature and usage. The charges included in this article are for the United States. For other countries, visit our pricing page and select your country: https://www.nimbata.com/pricing Local Number Usage Local numbers are charged based on your planFew readers