Integrations

• Uninstall HubSpot Integration

  How to deactivate your Hubspot integration from your Nimbata accountFew readers

• Multiple conversions for Google Ads, Facebook & Microsoft Ads

  Multiple conversions for Google Ads, Facebook and Meta ads and how to set them upFew readers

• How to Set Up UTM Tags in Google Ads

  UTM tags for Google Ads: How to set them up and use themFew readers

• How to Set Up UTM Tags in Facebook Ads

  UTM tags for Facebook Ads: How to set them up and use themFew readers

• How do I pass a value back to Google Ads?

  How to pass value from call tracking to your Google Ads account using various methods such as automations and keyword and phrase spottingFew readers

• Google Ads status shows as inactive

  You may have noticed that your Google Ads status is “Inactive” even though you have completed the integration properly. If that’s the case, then check these things first: Step 1. Go to Integrations Google Ads Here, make sure that your “Fires On”, “Ads Account” and “Conversion Name” areFew readers

• Integration to Google Ads via Google Analytics 4

  How to integrate Nimbata to Google Analytics 4 via Google AdsSome readers

Tracking

• User Registration Information

  Information on how to register numbers in certain countries that require itPopular

• How many tracking numbers do I need?

  A help article about calculating how many call tracking numbers you need for your businessPopular

• How to track calls from Google Ads extensions & call ads

  How to use Nimbata tracking numbers to track calls from Call Ads and Google Ads call extensionsFew readers

• Can Nimbata track custom parameters from the URL?

  How Nimbata tracks custome parameters from URLs and a guide on how to do itFew readers

• Why am I seeing calls with unknown source?

  A help article about non-aatributed calls, what they are and how to deal with themFew readers

• How many DNI codes can I generate?

  How many DNI codes can you generateFew readers

• Can I change the name in my swap groups?

  How to change the names of your swap groups in Nimbata.Few readers

• Why can't I get a new tracking number?

  Can't get new tracking number.Few readers

• Why can't I assign a call flow to a destination number from a different country?

  Can't assign a call flow to a tracking number and destination from different countries For security reasons, free trial accounts cannot assign call flows with destinations in countries other than the tracking numbers. If you want to do that, consider upgrading to a paid plan.Few readers

• Verify tracking number as a call extension in Google Ads

  How to use a call tracking numbers as a call extension number in Google adsPopular

• How to calculate the size of your call tracking number pool

  How to calculate the amount of call tracking pools you need to track and measure marketing campaigns and user sections on your websitePopular

• Read transcriptions

  How to read trnscriptions of your calls generated by NimbataFew readers

• Why are numbers not swapping on my website?

  Things to check if the DNI script is installed on your website but tracking numbers are not swapping the numbers on your website.Few readers

Call Admin

• How to update custom fields

  Custom fields, how to update them using automations or in a manual wayFew readers

• How to block calls from specific countries

  How to block incoming calls from specific coiuntries using NimbataFew readers

• How to receive SMS on your destination number

  A help article on how to enable receiving SMS texts directly on your phone instead of on the Nimbata accountFew readers

• Can I redirect calls to different destinations if they go unanswered?

  A help article on how to redirect unanswered calls to different agents based on a time limitFew readers

• Can I set a cap on received calls?

  A help article about call capping in Nimbata, its benefits and how to enable itFew readers

• Why did my call got declined?

  Tracking number not assigned to a call flow.Few readers

• Why are my calls not getting through?

  Calls not getting through Sometimes, you may notice that certain calls are not getting through. If that happens, most likely there is an issue with the tracking number provider, in which case, unfortunately, nothing can be done from our side. Get in touch with us to confirm this. But before you do, make sure that your tracking numbers are all assigned to call flows.Few readers

• How to handle anonymous calls without losing leads?

  A helpdesk article on how to handle anonymous calls in NimbataFew readers

• Listen to call recordings

  How to listen to call recordings of your callsSome readers

• How can I block unwanted or spam callers ?

  How to block spam callers and unwanted calls in NimbataSome readers

Automations

• How to set up keyword spotting

  Word and phrase spotting in Nimbata, its benefits and how to set it upFew readers

• Can I create an automation for missed calls?

  Automation for missed calls Missing calls is something no one can avoid completely. Sometimes you might be too busy, face technical issues, or simply be absent. In that case, creating an automation that will notify you of any missed calls will make sure you know immediately and take action. Below you can see a barebones, missed calls automation. It's very simple. You set it to trigger at the end ofFew readers

Analytics

• Can I check how many visitors my campaigns get?

  See how many visitors your campaigns receive in Nimbata.Few readers

Activity

• Many phone number clicks but few calls. Is this normal?

  You may have noticed that although you are getting plenty of clicks on your phone numbers, the actual calls are too few. There is nothing to worry about, this is actually perfectly normal. In Nimbata we’ve been tracking calls for various verticals for over 10 years and our data shows that the rate between clicks and calls stands at around 10-20%, which means you get 1 or 2 calls per 10 clicks. Of course this percentage can vary depending on your own marketing strategy, optimization, industry, taFew readers

• Setup is OK, but no calls yet

  Setup is OK, but no calls yet You have signed up, set up your account, generated your tracking numbers, and placed them in your campaigns. After a while, you go in to check your analytics and no calls are showing! Chances are, you have done nothing wrong. It’s just, you haven’t received any calls yet. To make sure that everything is working as intended, go to Analytics Visit Stats and check the row for the calls, to see whether you have received any or not. (https://storage.crispFew readers

Account

• Where can I find the CustomerID to use my API?

  CustomerID in Nimbata and how to find itFew readers

• How can I become a Nimbata agency partner?

  An article about the Niimbata Agency Partner program, its benefits and what an agency needs to become a partnerFew readers

• Can I change the timezone in my reports?

  How to change the timezone in your Nimbata reportsFew readers

• How do I enable dark mode?

  A help article about how to enable dark mode in NimbataFew readers

• How can I activate email summaries?

  A guide on how to activate email summaries and how they can help youFew readers

• Can I transfer an account to a client?

  How to transfer account ownership to a client.Few readers

• I want to pause a project, should I downgrade?

  Should I downgrade when I pause a project? Sometimes, you might want to pause a project, but not delete it completely, because you or the client might want to pick it up again. Still, you don't want to keep paying as much as you do now. In that case, it would be better to delete the tracking numbers you acquired. That way, you won't have to pay for them anymore, and replacing them in the future is easy and quick.Few readers

Data

This section contains no articles.

• How can I tag calls?

  How to enable and use tags for calls in NimbataFew readers