Question 1

Start tracking calls as a pro, in less than 5 minutes!

Accepted Answer

New to Nimbata?

The following step by step guides will help you get up and running in less than 5 minutes!

1. Create Your First Tracking Number

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2. Add Destinations

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3. Format appearance of tracking numbers

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4. Setup Call Flows

(where calls towards the tracking number should forward calls)

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5. Setup DNI script

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6. Google Analytics Integration

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7. Deploy script on website through Tag Manager

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8. Test if it works!

Open an incognito window and visit your website from one of the sources you've setup tracking for. You should see a tracking number dynamically swapping your website's phone number.

||| TIP! To emulate a visit from Google Ads append '?gclid=TEST' at the end of your URL.

Question 2

Add New Tracking Numbers

Accepted Answer

Getting Started with Tracking Numbers

||| Before proceeding, make sure the desired brand for which you wish to add new tracking numbers is selected from the drop-down menu.

${youtube}Step by step guide on how to acquire tracking numbers

To add a new tracking number you can either click on "Tracking Numbers" from he main menu or go to Setup > My Numbers > Tracking Numbers.

main menu

navbar menu

Choose the Marketing Channel or the Source (e.g. Organic search or Social) for which you want to track calls from and click "Next".

By clicking on "Somewhere else" a list of options will appear.

| For purposes of this step-by-step guide we chose to go with "All online sources"

Next, enter how many numbers you need. If you already know just enter the number, otherwise get advantage of our Google Analytics integration and let the algorithm decide for you (for more details read this article).

Time to select your tr

Question 3

User Registration Information

Accepted Answer

Certain countries have restrictions in place regarding the allocation of local numbers.
Nimbata strives to inform our customers of the applicable restrictions to ensure compliance with local telecommunications regulations. The following table lists countries where restrictions apply, along with the documentation required for local number registration.

${frame}Tracking Number Registration Info

-: User registration is not required
N/A: Numbers not available

${color}[#363636](Required Documentation List:)

1 - Name, business name and contact phone numbers. 2 - Passport or ID copy. In case registration process is performed under a company name, the company registration certificate shall be provided instead of passport or ID copy. 3 - Address worldwide. 4 - Local address in the same country as number ordered. 5 - Local address in the same area as number ordered. 6 - Local address in the same city as number ordered. 7 - Proof of address form (copy of utility bill no older than 6 months). 8 - Specific registration form needs to be filled in and signed by the end user. You will be provided with the required form during registration process.

*a - China Local and Shared Cost registration requires company registration certificate along with passport or ID copy and 2 proof of address forms (no older than of 3 months) to be provided. *b - Cyprian company certificate should be provided in case registration is

Question 4

Activate numbers which need identity information

Accepted Answer

Certain countries require additional information to be provided to the local regulator, before you can activate and use a number. Your information is private and will only be provided to the local regulator as required by local legislation to prevent use of phone numbers for fraud purposes.

If the number you acquire falls under this category you'll see the following message:

Clicking on the "Awaiting Registration" link takes you to the identities page, where you can see numbers that need to be assigned to an identity and be submitted for activation.

Before creating an identity, click on the "View" link to see the information required to be submitted for activation. Each country has different requirements set by local regulation.
If for example you are located in Poland you'll need to provide the following information, depending if you are planning to use the number for personal or business purposes (you can only choose one).
The address requirement applies for both types of usage.

Once you gather the information, click on the Identities tab located on the upper left or click on the "Create New Identity" option from the

Question 5

Activate via Google Tag Manager

Accepted Answer

This video will help you activate the Nimbata Dynamic Number Insertion Script using Google Tag Manager.

${youtube}Step by step guide - How to activate via Google Tag Manager

On your Tag Manager Workspace click on Add New Tag

Give your tag a name (e.g. Nimbata) and click on "choose a tag type"

Click on "Discover more tag types in the Community Template Gallery"

Search for "Nimbata" and click on the Template named "Nimbata Call Tracking"

Click on "Add to Workspace"

On the ensuing pop up click on "Add"

Head back to your Nimbata account and under "Setup - Dynamic Number Insertion" copy the DNI ID which is highlighted in Green

Paste the DNI ID in the section labeled "Dynamic Number Insertion ID"

Under Advanced Settings

Question 6

Move a Tracking Number to Another Brand

Accepted Answer

Tracking Numbers can be moved to another brand, only if they are not part of an active call flow. Before attempting to move a tracking number, make sure to check it's current status. If the status appears as "In use" (as below) follow the instructions below.

Navigate to "Setup - Call Flows".

Locate the tracking number you wish to move and select it. From the menu on the upper left click on the red button and hit Save. This releases the number from the call flow.

Return to "Setup - Tracking" from the main menu.
Select the Tracking Number you want to move. The "Change Brand" icon should now be active.

Click on the blue icon and select the brand you wish to transfer the tracking number.

Click on "Change". The tracking number has been moved to the brand of your choice.

| You'll receive a confirmation message about the changes you made.

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