Question 1

Start tracking calls as a pro, in less than 5 minutes!

Accepted Answer

New to Nimbata?

The following step by step guides will help you get up and running in less than 5 minutes!

1. Create Your First Tracking Number

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2. Add Destinations

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3. Format appearance of tracking numbers

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4. Setup Call Flows

(where calls towards the tracking number should forward calls)

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5. Setup DNI script

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6. Google Analytics Integration

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7. Deploy script on website through Tag Manager

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8. Test if it works!

Open an incognito window and visit your website from one of the sources you've setup tracking for. You should see a tracking number dynamically swapping your website's phone number.

||| TIP! To emulate a visit from Google Ads append '?gclid=TEST' at the end of your URL.

Question 2

Add New Tracking Numbers

Accepted Answer

Getting Started with Tracking Numbers

||| Before proceeding, make sure the desired brand for which you wish to add new tracking numbers is selected from the drop-down menu.

${youtube}Step by step guide on how to acquire tracking numbers

To add a new tracking number you can either click on "Tracking Numbers" from he main menu or go to Setup > My Numbers > Tracking Numbers.

main menu

navbar menu

Choose the Marketing Channel or the Source (e.g. Organic search or Social) for which you want to track calls from and click "Next".

By clicking on "Somewhere else" a list of options will appear.

| For purposes of this step-by-step guide we chose to go with "All online sources"

Next, enter how many numbers you need. If you already know just enter the number, otherwise get advantage of our Google Analytics integration and let the algorithm decide for you (for more details read this article).

Time to select your tr

Question 3

User Registration Information

Accepted Answer

Certain countries have restrictions in place regarding the allocation of local numbers.
Nimbata strives to inform our customers of the applicable restrictions to ensure compliance with local telecommunications regulations. The following table lists countries where restrictions apply, along with the documentation required for local number registration.

-: User registration is not required
N/A: Numbers not available

${color}[#363636](Required Documentation List:)

1 - Name, business name and contact phone numbers. 2 - Passport or ID copy. In case registration process is performed under a company name, the company registration certificate shall be provided instead of passport or ID copy. 3 - Address worldwide. 4 - Local address in the same country as number ordered. 5 - Local address in the same area as number ordered. 6 - Local address in the same city as number ordered. 7 - Proof of address form (copy of utility bill no older than 6 months). 8 - Specific registration form needs to be filled in and signed by the end user. You will be provided with the required form during registration process.

*a - China Local and Sha

Question 4

Call Greetings

Accepted Answer

Play a pre-recorded message for your callers to hear before or while the call is connecting. Set this up as part of the ring-back tone that will loop until an agent picks up or as an one-time audio that is followed by the traditional ringtone.

Navigate to "Setup - Add-Ons".
Click on the "Call Greeting" box.

Activate the Status slider for the Call Greeting Service.

Add your message either by clicking the button or by drag and drop. Use any tool you prefer to record your message in every language you wish.

Please note that:

Τhe maximum file size for uploads is 2 MB.
Only audio files (MP3) are allowed.

|| Once uploaded, you can hear the recorded message.

In the Greeting Type section, select:

"Audio Followed by Ringtone" as one-time audio followed by the traditional ringtone or
"As Ringtone (loops)" as part of the ring-back tone that will loop until an agent picks up.

| To enable Call Greetings on your active numbers, head to "Setup - Call Flows".

Select the tracking numbers for which you want to

Question 5

Voice Mail

Accepted Answer

Nimbata's Voicemail add-on allows you to have callers leave a Voice Mail if they are unable to connect in their call attempt.

Navigate to "Setup - Add-Ons".
Click on the "Voice Mail" box.

Activate the Status slider for the Voice Mail Add-on.

Configure Voice Mail in the following box.

Call Time Out: Select how many seconds after an unanswered call, Voice Mail will be triggered.
Include Instructions: Choose if the caller will hear instructions before leaving a message.
Saved VM Greetings: Nimbata provides you with a default greeting but you can also upload your own voice greeting by clicking on the "+" button and uploading your file in WAV format (The maximum file size for uploads is 2 MB).

**To set for which tracking numbers you will receive Voice Mail: **

Head over to "Setup - Call Flows".
Select the tracking numbers and click on the icon.

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Question 6

Move a Tracking Number to Another Brand

Accepted Answer

Tracking Numbers can be moved to another brand, only if they are not part of an active call flow. Before attempting to move a tracking number, make sure to check it's current status. If the status appears as "In use" (as below) follow the instructions below.

Navigate to "Setup - Call Flows".

Locate the tracking number you wish to move and select it. From the menu on the upper left click on the red button and hit Save. This releases the number from the call flow.

Return to "Setup - Tracking" from the main menu.
Select the Tracking Number you want to move. The "Change Brand" icon should now be active.

Click on the blue icon and select the brand you wish to transfer the tracking number.

Click on "Change". The tracking number has been moved to the brand of your choice.

| You'll receive a confirmation message about the changes you made.

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