Question 1

Creating Call Goals in Google Analytics

Accepted Answer

Getting Started with Google Analytics

This video will guide you to integrate Nimbata with Google Analytics and set up phone call goals in order to track all your inbound call activity with Nimbata.

${youtube}Step by step guide - How to create goals in Google Analytics

Log in to your Google Analytics Account.
Click on Admin at the bottom of your screen.

Select Account and Property for which you want to setup the goal and click on Goals.

Click on "+ NEW GOAL" to begin creating your phone call goal.

Under Goal Setup select "Custom".

Click on Goal Description, set a Name and select Type = Event.

Click on Goal Details and under Event Conditions set Category - Begins with Call.

Click "Save" to activate your phone call goal.

If t

Question 2

Activate via Google Tag Manager

Accepted Answer

This video will help you activate the Nimbata Dynamic Number Insertion Script using Google Tag Manager.

${youtube}Step by step guide - How to activate via Google Tag Manager

On your Tag Manager Workspace click on Add New Tag

Give your tag a name (e.g. Nimbata) and click on "choose a tag type"

Click on "Discover more tag types in the Community Template Gallery"

Search for "Nimbata" and click on the Template named "Nimbata Call Tracking"

Click on "Add to Workspace"

On the ensuing pop up click on "Add"

Head back to your Nimbata account and under "Setup - Dynamic Number Insertion" copy the DNI ID which is highlighted in Green

Paste the DNI ID in the section labeled "Dynamic Number Insertion ID"

Under Advanced Settings

Question 3

User Registration Information

Accepted Answer

Certain countries have restrictions in place regarding the allocation of local numbers.
Nimbata strives to inform our customers of the applicable restrictions to ensure compliance with local telecommunications regulations. The following table lists countries where restrictions apply, along with the documentation required for local number registration.

${frame}Tracking Number Registration Info

-: User registration is not required
N/A: Numbers not available

${color}[#363636](Required Documentation List:)

1 - Name, business name and contact phone numbers. 2 - Passport or ID copy. In case registration process is performed under a company name, the company registration certificate shall be provided instead of passport or ID copy. 3 - Address worldwide. 4 - Local address in the same country as number ordered. 5 - Local address in the same area as number ordered. 6 - Local address in the same city as number ordered. 7 - Proof of address form (copy of utility bill no older than 6 months). 8 - Specific registration form needs to be filled in and signed by the end user. You will be provided with the required form during registration process.

*a - China Local and Shared Cost registration requires company registration certificate along with passport or ID copy and 2 proof of address forms (no older than of 3 months) to be provided. *b - Cyprian company certificate should be provided in case registration is

Question 4

Activate numbers which need identity information

Accepted Answer

Certain countries require additional information to be provided to the local regulator, before you can activate and use a number. Your information is private and will only be provided to the local regulator as required by local legislation to prevent use of phone numbers for fraud purposes.

If the number you acquire falls under this category you'll see the following message:

Clicking on the "Awaiting Registration" link takes you to the identities page, where you can see numbers that need to be assigned to an identity and be submitted for activation.

Before creating an identity, click on the "View" link to see the information required to be submitted for activation. Each country has different requirements set by local regulation.
If for example you are located in Poland you'll need to provide the following information, depending if you are planning to use the number for personal or business purposes (you can only choose one).
The address requirement applies for both types of usage.

Once you gather the information, click on the Identities tab located on the upper left or click on the "Create New Identity" option from the

Question 5

Integration Direct to Google Ads

Accepted Answer

Sometimes you want to directly integrate with Google Ads and not via a Google Analytics goal. To do so follow the steps described below:

Google Ads account

In Google Ads navigate to: Tools -> Conversions -> New Conversion -> Import -> Other Data Sources or CRMs -> Track Conversions from clicks and hit Continue.

Select a category that suits your phone conversion (e.g. Contact), give your conversion a Name, select if you wish to assign a value or not and choose Count = One and Attribution Model = Last Click (or whatever you choose).

Hit Create and Continue and head back to Nimbata. Under Integrations select "Google Ads".

Click on the Button labeled "Connect Google Ads"

| A pop up window will appear were you can select the Google Account you wish to connect. Make sure that the account you connect is the one you previously setup the conversion action, as described above.

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Question 6

Delete Tracking Numbers

Accepted Answer

|| Tracking Numbers can be removed, only if they are not part of an active call flow. Before attempting to delete a tracking number, make sure to check it's current status. If the status appears as "In use" (as below) follow the instructions below.

Navigate to "Lead Tracking - Tracking Numbers".

Locate the tracking number you wish to remove and on the far right click on the x button to release the call flow from the tracking number

Select the number you wish to delete

Click on the recycle bin icon.
Click on Yes

| You will be notified that the tracking number is now successfully removed.

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