Tracking Numbers

• User Registration Information

  Certain countries have restrictions in place regarding the allocation of local numbers. Nimbata strives to inform our customers of the applicable restrictions to ensure compliance with local telecommunications regulations. The following table lists countries where restrictions apply, along with the documentation required for local number registration. -: User registration is not requirePopular

• How many tracking numbers do I need?

  If you are reading this, you are probably familiar with call tracking, how it works and its unique benefits. While setting up an account, a question that pops up quite often is “How many tracking numbers do I need?”. The answer to this question depends on which channels, campaigns or even visitor sessions you want to track - and to what extent. In the following paragraphs we will try to answer the question in detail and provide an in-depth guide (with specific examples) that you can return toSome readers

• UTM parameters

  Below is a list of the UTMs you will see calls being attributed to - depending on your setup. Session Based Tracking - Call is attributed to a visitFew readers

• Getting started with Call Tracking Numbers

  Call Tracking Phone Numbers or simply call tracking numbers, are numbers used by businesses and marketers to track and measure the effectiveness of their advertising and marketing campaigns. These numbers are unique to each campaign and are assigned to specific marketing channels such as TV, radio, print ads, and online ads. These numbers not only forward calls to your business’ regular number or mobile number, with no change in the process whatsoever, but with Nimbata you can even record callsFew readers

• Activate numbers which need identity information

  Certain countries require additional information to be provided to the local regulator, before you can activate and use a number. Your information is private and will only be provided to the local regulator as required by local legislation to prevent use of phone numbers for fraud purposes. If the number you acquire falls under this category you'll see the following message: CSome readers

• Add New Tracking Number

  Get Started Step 1. In order to acquire a new tracking number, go to Tracking Numbers Step 2. Choose where you wish to place your tracking numbers. All online sources: If you choose "AllFew readers

• Format Appearance of Tracking numbers

  Format Appearance of Tracking numbers Ensuring the format of your tracking numbers aligns with the one on your website is crucial. If the formatting differs, the dynamic number swap won't occur as intended. You can use one of the following 3 formats: +1 (123) 456-7890 +1 123-456-7890 +11234567890 To change the appearance of your tracking numbers: Step 1. Head over to Tracking Numbers Step 2. Click on the tracking number you wish to format (https://storage.crisp.chat/usFew readers

• Tracking Numbers with UTM parameters

  There may be times where you want to track calls from campaigns with specific UTM parameters. In this case, you will need to link the tracking number with the UTMs you wish to track.  To do so simply select "Custom Parameters" as the source and click "Next". Give the tracking number a name and input the desired parameters as they appear on the URL that is tied to the cSome readers

• How to calculate the size of your call tracking number pool

  A call tracking number pool is a collection of unique phone numbers used to track and measure the performance of marketing campaigns and / or user sessions on your website. By using dynamic number insertion and number pools, you can gather valuable data about the session details of your leads and optimize your marketing efforts. How to calculate the size of your number pool: The best way to calculate the size of your tracking number pool is Google Analytics. In Google Analytics all you needSome readers

• Move a Tracking Number to Another Brand

  Tracking Numbers can be moved to another brand, only if they are not part of an active call flow. Before attempting to move a tracking number, make sure to check it's current status. If the status appears as "In use" (as below) follow the instructions below. Remove Tracking Number from Call Flow Step 1. Go to Tracking Numbers Step 2. Locate the tracking number you wish to move and select it. Locate the tracking number you wish to move. On the far right, simply click on the "x"Some readers

• Delete Tracking Numbers

  Before proceeding with the deletion of any tracking numbers, it's crucial to first disassociate them from the active call flow they're currently linked to.Once you've ensured that there are no call flows assigned to the tracking number, you will be ready to proceed with its deletion. Step 1. Go to Tracking Numbers and locate the tracking number you wish to remove. On the far right, simply click on the "x" icon next to your call flow's name to release the call flow from the tracking number.Some readers

Show more articles

Destination Numbers

• Delete Destination Numbers

  Navigate to "Lead Tracking - Call Flows". Select the caFew readers

Call Flows

• Using the Call Flow Builder

  Design Call Flows seamlessly with the Call Flow Builder The Call Flow builder is a canvas for you to create the entire call flow in one view. Create greeting messages, add call add-ons, choose call routing method, create conditions with filters and keypad entry with ease, then connect them together with path arrows. No coding required - Anyone can create a call flow in minutes. Powerful and flexible - The Builder allows you to effortlessly craft call flows, enabling you to consFew readers

• Assign Call Flow to Tracking Numbers

  Assign tracking numbers to call flows The final step after setting up your call flows is to match your tracking numbers to the call flow so anyone who calls them connects to your desired destination. Go to Tracking Numbers. Find the Swap Group or the Tracking Number where you'd like to assign the Call Flow, and hit "Select a Call Flow" to bring up the list. From there, simply pick the one you want. (https://storage.crisp.chat/users/helpdesk/website/2f459a49cf382400/screenshot-2023-12-1Few readers

Dynamic Number Insertion (DNI)

• Getting Started with Dynamic Number Insertion (DNI)

  Dynamic Number Insertion (DNI) Dynamic Number Insertion (DNI) is a short script of code added in your website that is responsible for the dynamic number swapping to assign unique phone numbers to website visitors and gathers all the essential data for monitoring a caller’s interactions and journey before, during, and after the phone call. When a visitor lands on your website, a tracking number is assigned to them from a pool of available tracking numbers. As a result, every individual browsiFew readers

• Activate via Wordpress

  Getting Started with Wordpress This video serves as a step by step guide on how activate nimbata via wordpress. Install the ‘Nimbata’ plugin in your WordPress plugins directory. Activate the plugin through the plugins menu in WordPress (https://storage.crisp.chat/users/helpdesk/wSome readers

• Activate via HTML

  Step 1: Grab the line of code displayed under Tracking Tracking Code. Your code will look something like this:  Step 2: Copy and paste this code as the last item before the element on your footer.  Step 3: Make sure the code is fired on eSome readers

• Activate via Google Tag Manager

  This video will help you activate the Nimbata Dynamic Number Insertion Script using Google Tag Manager. On your Tag Manager Workspace click on Add New Tag Give your tag a name (e.g. Nimbata) and click on "choose a tag type"Popular

• DNI with Swap Groups

  Dynamic Number Swapping with Swap Groups If your website shows more than two phone numbers and you wish to track calls towards all of them, then while setting up your DNI script, you should setup swap groups. Let's take as an example that your site includes two contact phone numbers, as we do. Set Up Swap Groups To track calls towards both numbers, make sure to have tracking numbers for bothFew readers