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Tracking Numbers
All about tracking numbers (add, format, delete and more)
User Registration Information
Certain countries have restrictions in place regarding the allocation of local numbers. Nimbata strives to inform our customers of the applicable restrictions to ensure compliance with local telecommunications regulations. The following table lists countries where restrictions apply, along with the documentation required for local number registration. -: User registration is not require
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How many tracking numbers do I need?
If you are reading this, you are probably familiar with call tracking, how it works and its unique benefits. While setting up an account, a question that pops up quite often is “How many tracking numbers do I need?”. The answer to this question depends on which channels, campaigns or even visitor sessions you want to track - and to what extent. In the following paragraphs we will try to answer the question in detail and provide an in-depth guide (with specific examples) that you can return to
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UTM parameters
Below is a list of the UTMs you will see calls being attributed to - depending on your setup. Session Based Tracking - Call is attributed to a visit
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Activate numbers which need identity information
Certain countries require additional information to be provided to the local regulator, before you can activate and use a number. Your information is private and will only be provided to the local regulator as required by local legislation to prevent use of phone numbers for fraud purposes. If the number you acquire falls under this category you'll see the following message: C
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Tracking Numbers with UTM parameters
There may be times where you want to track calls from campaigns with specific UTM parameters. In this case, you will need to link the tracking number with the UTMs you wish to track. To do so simply select "Custom Parameters" as the source and click "Next". Give the tracking number a name and input the desired parameters as they appear on the URL that is tied to the c
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Move a Tracking Number to Another Brand
Tracking Numbers can be moved to another brand, only if they are not part of an active call flow. Before attempting to move a tracking number, make sure to check it's current status. If the status appears as "In use" (as below) follow the instructions below. Navigate to "Setup - Call Flows". Locate the trackin
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Delete Tracking Numbers
Navigate to "Setup - Call Flows". 