• Whispers

  Whispers Whispers prepare agents on where the call is coming from. Agents hear a custom audio message from calls to each tracking number. You can configure whispers at the call flow level. Click on the + button above the End call From the menu on the right select Whisper You can choose between playing aFew readers

• Call Flow Builder

  Call Flow Builder Introducing the Call Flow Builder, a tool that allows users to create unique and fully-customizable call flows for each of their tracking phone numbers. Call flows are an essential part of any business that receives a significant number of incoming phone calls. They determine how calls are routed, who they are directed to, and what happens if a call goes unanswered or is dropped. With the Call Flow Builder, businesses can now create custom call flows that cater to their speFew readers

• Keypad Entry (IVR)

  Keypad Entry (IVR) The keypad entry feature allows you to setup rules, by assigning digits pressed by the caller to connect to a specific destination. Click on the + button after New call and from the menu on the right select Keypad Entry Click on the right hand side of the keypad entry window to duplicate it (https://storage.crisp.chat/users/helpdesk/website/2f459a49cf382400/image1qtwm17Few readers

• Media Library

  Media Library The media library allows you to upload media files which you can use for Greetings, Whispers, Surveys and Voicemail. From the menu on the left select "Media Library" The Media Library consists of 4 tabs. Greetings Surveys Voicemail Whispers By selecting each tab you can manage existing meFew readers

• Assign tracking numbers to call flows

  Assign tracking numbers to call flows The final step after setting up your call flows is to match your tracking numbers to the call flow so anyone who calls them connects to your desired destination. From the tracking numbers page click on the drop down labelled "Select Call Flow" Choose the call flow from the liFew readers

• Call Greetings

  Call Greetings Call greetings allow you to set a welcome message that the caller will hear before connecting with you. From the menu on the right select Greeting You can set a greeting from text to speech or upload your own through the Media Library For text to speech you can type the greeting, select the lFew readers

• Call Recording

  Call Recordings Enabling Call Recording allows you to record the call and listen to the conversation. Setup a new call flow or edit an existing one. Click on the + button after New Call. From the menu on the right select RecordSome readers

• Transcriptions

  Transcriptions Transcriptions can be set at the call flow level if you have call recording enabled. Simply click on the checkbox Transcribe Conversation To read the Transcriptions Head over to Activity -Calls Click on Actions -View Options Check the show transcription box. Scroll to find tFew readers

• Voice Mail

  Voicemail Nimbata's voicemail can be set at the call flow level. Click on the + button under New Call From the menu on the right choose Voicemail. You have the option to choose the default system audio which will play to callers or upload your own media file through the Media Library (https://storage.crisp.chat/users/helpdesk/weFew readers

• Mask Caller ID

  Mask Caller ID Nimbata allows you to set what you want the receiver to view as a caller ID before they handle the call. By default Nimbata will show the caller's number but in some case you may wish to mask the caller's phone number from showing. There are three options to choose from: Show caller as anonymous Show tracking number as the caller id Show the destination number as the caller id To setup the Mask Caller ID functionality head over to Call Flows and either create a new onFew readers

• Call Survey (for Brands)

  Call Survey Call Surveys allow you to enter additional information to each call. Simply wait for the customer to hang up and the agent will hear a survey, allowing her to tag the call through the use of the keypad. In the survey, you can tag a call as a conversion, a lead, or any other value of your choice. Start a new call flow or edit an existing one Click on the + button after the dial option SFew readers

• Block Unwanted or Spam Callers (for Brands)

  If you receive repetitive spam calls from the same caller ID, that number can be blocked to prevent them from calling you in the future. From the main menu, navigate to Lead Management Click on "Call Spam Filter". Click on the "+" button to add a caller ID to the list.  (https://storage.crisp.chat/users/helpdesk/website/a2477de867b81800/cb334b99-2836-48e1-b2c9-6537d7i67q5u.pFew readers