Understanding Call Flows

• What are add-ons, filters, and routing options in Call Flows?

  || This article covers Call Flow Actions. For Workflow Rules & Tasks, see: Workflow rules and tasks: what's available and how they work. Call flow actions are the building blocks of every call flow. They fall into three groups: Add-ons, Filters, and Routing Options. Combine them in the Call Flow Builder to shape how each inbound call is handled. Add-ons Add-ons layer features on toFew readers

• How do add-ons, filters, and routing options work in Call Flows?

  Call flows are built using a visual builder where you add modules in sequence using the + button. The menu that appears changes depending on where in the flow you are; before or after the Dial module. This article explains the three categories of modules available, how they interact, and how the builder guides you toward a valid flow. The three module categories Add-ons enhance the call experience for the caller or agent. They do not change where a call is routed; they add behavior aFew readers

Call Routing Configuration

• What are call flows?

  A call flow is a set of instructions that tells Nimbata what to do from the moment someone dials one of your tracking numbers. Every call that comes in follows the flow you've built, in the exact order you've set up. You design call flows visually in the Call Flow Builder, a canvas where you add and connect actions. The result is a path a call travels through - it might be: Greeted Recorded Filtered by time or keypad input Then connected to a destination number. What a caFew readers

• How to set up call flows

  A quick guide on how to use the Call Flow builder in Nimbata.Popular

• Template: how to create a simple call flow

  || To build this call flow manually using the full Call Flow Builder instead, see: How to set up call flows A Simple Call Flow routes every incoming call straight to one destination number. It's the fastest way to get a tracking number live and is a good starting point before adding greetings, recording, or routing rules. Step 1. Open the template picker Go to [Tracking > Call Flows](https://app.nimbata.com/trackiFew readers

• How to route calls to multiple destinations

  How to use and aenable multiple call routing in Nimbata.Few readers

• How to enable sequential call routing

  || To use the templated setup instead, see: Template: how to enable sequential call routing. Sequential call routing directs incoming calls to your team members one by one, in a defined order. If the first person doesn't answer, the call automatically moves to the next person on the list, and so on; until someone picks up or the flow reaches its end (e.g. voicemail). Step 1. Open the Call FloFew readers

• Template: how to enable sequential call routing

  || To build this call flow manually using the full Call Flow Builder instead, see: How to enable sequential call routing. Sequential call routing directs incoming calls to your team one by one, in a defined order. If the first person doesn't answer, the call automatically moves to the next, and so on, until someone picks up or the flow reaches its end. Step 1. Open the template picker Go to [TrackFew readers

• How to enable weighted call routing

  How to use and aenable weighted call routing in Nimbata.Few readers

• Template: how to enable weighted call routing

  || To build this call flow manually using the full Call Flow Builder instead, see: How to enable weighted call routing. Weighted call routing distributes incoming calls across destination numbers according to percentages you define. E.g. 70% to Team A and 30% to Team B. Step 1. Open the template picker Go to Tracking > Call Flows. Click Create. SFew readers

• How to use the caller ID prefix filter for geo-routing

  ||| Available on Marketing and Agency plans only. The Caller ID Prefix filter reads the first digits of an incoming caller's number (country code or area code) Then, it routes the call to the destination you assign to that prefix. This powers Geo-routing: the ability to send callers to a local office, regional team, or franchise branch based purely on where they're calling from. Common use cases include: Routing Chicago-area calls (312) to a Midwest sales team. Sending UK calFew readers

• Day of the week: how to forward calls to different destinations

  || To route calls based on time of day instead, see: Time of day: how to forward calls to different destinations. ||| Available on Pro, Marketing, and Agency plans. The free plan supports only 1 call flow. The Day of Week filter lets you route calls to different destinations depending on which day they arrive. E.g. weekday calls to your sales team and weekend calls to a duty mobile orFew readers

• Time of day: how to forward calls to different destinations

  || To route calls based on day of week instead, see: Day of the week: how to forward calls to different destinations. ||| Available on Pro, Marketing, and Agency plans. The free plan supports only 1 call flow. The Time of Day filter lets you route calls to different destinations depending on when they arrive. E.g. Business-hours calls to your sales team and after-hours calls to voiFew readers

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Voice Experience Settings

• How to set up call greetings

  What are call greetings and how to use them in call tracking.Some readers

• How to add call whispers

  How to enable and use call whispers in Nimbata.Some readers

• Template: how to add call whispers

  || To build this call flow manually using the full Call Flow Builder instead, see: How to add call whispers. A Whisper is a short audio message played only to the agent the moment they pick up, giving them instant context, such as which campaign or tracking number the call came from, before they speak to the caller. Step 1. Open the template picker Go to [Tracking > Call Flows](https://app.nimbata.com/tracking/Few readers

• How to add a keypad entry (IVR)

  How can the keypad entry (IVR) feature help you.Some readers

• Template: how to add a keypad entry (IVR)

  || To build this call flow manually using the full Call Flow Builder instead, see: How to add a keypad entry (IVR). Keypad Entry (IVR) lets callers press a digit to reach a specific destination. Use it to route callers to the right department, screen out robocalls, or confirm caller intent before connecting. Step 1. Open the template picker Go to [Tracking > Call Flows](https://app.nimbata.com/tracking/calFew readers

• How to set up and listen to Voicemails

  How to enable and use voice mails in Nimbata.Some readers

• Template: how to set up and listen to voicemails

  || To build this call flow manually using the full Call Flow Builder instead, see: How to set up and listen to voicemails. Voicemail captures a message from callers when no one answers. The template creates a ready-made call flow with Dial and Voicemail already wired together; just assign a destination number and you're live. Step 1. Open the template picker Go to [Tracking > Call Flows](https://aFew readers

• How to access the media library

  How to use the media library in Nimbata.Few readers

Recording & Privacy Controls

• Why some calls have no recording or transcript

  Recordings and transcripts are not enabled by default. Both require specific configuration before they appear on calls. If you see calls in your activity log with no recording or transcript, one of the reasons below is the cause. No recording 1. The Record action is not in the call flow Recording is added as an action inside a call flow. If the call flow assigned to that tracking number does not include a Record action, calls are not recorded. Go to [Tracking > Call Flows](httpFew readers

• How call recording retention works

  Call recordings are stored in your Nimbata account for as long as your account is active, unless you configure a shorter retention period or delete recordings manually. This article explains the defaults, your options, and what happens to recordings when an account or project is closed. Default retention By default, Nimbata retains call recordings for the lifetime of your account. There is no automatic expiry that deletes recordings after a fixed number of days on a standard plan.Few readers

• How to enable a call recording

  What are and how to use call recordings in call tracking.Popular

• Template: how to enable a call recording

  || To build this call flow manually using the full Call Flow Builder instead, see: How to enable a call recording. ||| IMPORTANT: In EU countries, recording calls requires the caller's explicit consent before the recording begins. An opt-out option alone is not sufficient. Use a Call Greeting to play a consent message before the call connectFew readers

• How to allow customers to stop call recordings

  How to give your callers the option of stoping a call recording in Nimbata.Few readers

• How to enable mask caller ID

  How to maske the caller ID in Nimbata call tracking.Some readers

Call Volume & Protection

• How to activate call capping

  | Call capping is most effective when combined with Sequential or Weighted call distribution. See: How to enable sequential routing and How to enable weighted routing. Call capping sets a maximum number of calls a destination number can receive per day. Once the cap is reached, Nimbata stops routing calls to that destinatiFew readers

• How to set a cap on received calls

  A help article about call capping in Nimbata, its benefits and how to enable itFew readers

• How to block calls from specific countries

  How to block incoming calls from specific coiuntries using NimbataSome readers

• How to block unwanted or spam callers

  How to block spam callers and unwanted calls in NimbataSome readers

Call Handling Troubleshooting

• Why was my call declined?

  Tracking number not assigned to a call flow.Few readers

• Why are my calls not getting through?

  If calls are not reaching your destination, one of the following is typically the cause. Work through them in order. Tracking number not assigned to a call flow The tracking number has no call flow attached, so Nimbata doesn't know where to send the call. Fix: Assign the tracking number to an existing call flow, or create a new one and assign it. Detailed Guide: [How to assign tracking numbers to call flows](https://help.nimbata.com/en/article/how-to-assign-tracking-numbers-toFew readers

• How do I handle anonymous calls without losing any leads?

  A helpdesk article on how to handle anonymous calls in NimbataFew readers

• How to redirect unanswered calls to different destinations

  A help article on how to redirect unanswered calls to different agents based on a time limitFew readers

SMS Configuration

• How to receive and respond to SMS texts in Nimbata

  A help article on how to enable receiving SMS texts directly on your phone instead of on the Nimbata accountFew readers