Call Flow Actions

• Whispers

  Whispers - Prepare your agents on where the call is coming from Whispers are brief custom audio messages that your agents hear upon answering the phone. They equip your agents with crucial information about the incoming call before interacting with the caller. This info can cover details like the caller’s identity, the call source (like a marketing campaign or a specific phone line), the purpose of the inquiry, or any other pertinent context. Call whispers act as a swift briefing or reminderFew readers

• Keypad Entry (IVR)

  Keypad Entry (IVR) Use IVR to streamline the call handling process, directing callers to the right department or information efficiently, enhancing their experience. The keypad entry feature allows you to setup rules, by assigning digits pressed by the caller to connect to a specific destination. ⚡️ Connect callers to the right person - IVRs can direct callers to the right department or extension based on their selection, reducing the need for manual call transfers. ⚡️ Block RobocallsFew readers

• Call Greetings

  Call Greetings - Create a great first impression Greetings help you to set the ground for a friendly upcoming conversation, create a positive image using your brand’s voice and tone, and guide your callers to the right destination. Call Greetings enables you to: ⚡️ Greet your clients in their own language: Customize your phone call greetings based on your caller location. ⚡️ Say “Hello” with your brand’s unique voice: Each brand has its own unique voice. Greetings makes it easier toFew readers

• Call Recording

  Call Recordings - Revisit every conversation with call recording Obtain a searchable database containing all call recordings, to gain comprehensive insights into your customer interactions, call handling, and other relevant information. ⚡️ Empower your team through effective training - Recordings can be used for training new employees or coaching existing ones. Managers can review calls to identify areas for improvement and provide feedback. ⚡️ Unlock customer insights for targeted strSome readers

• Call Transcriptions

  Transcriptions - Quickly find what your phone leads are talking about Transcribed conversations make it easier for you to review and analyze your phone calls, identify key talking points, and extract actionable insights for improved customer interactions and marketing strategies. ⚡️ Analyze and search for patterns, trends, and insights - Transcribed calls can be searched for keywords or patterns that indicate an intent. Use call transcripts to identify customer preferences, assess agentFew readers

• Voice Mail

  Voicemail - Easily receive voicemail messages from callers. Voicemails let you set up a custom voice greeting that callers hear before leaving a message. Decide whether to direct calls straight to voicemail or when there's no answer. The recorded messages are saved in your call tracking account for you to review. Capture Missed Opportunities - Voicemail is your safety net for capturing important calls and potential leads, even when you can’t answer the phone right away. Collect Lead InFew readers

• Mask Caller ID

  Mask Caller ID - Choose what to display in your screen when callers call you! Caller ID masking is a technique that conceals or changes the caller’s phone number when receiving calls. Instead of displaying the caller’s actual phone number, a different number is shown on the recipient’s Caller ID display. The purpose of caller ID masking can vary, but it’s often used by businesses for tracking and analytics purposes in business contexts, where different masked numbers are assigned to differentFew readers

• Call Survey (for Brands)

  Call Survey - Score & Tag your Calls directly from your Keypad Call surveys enable agents, your client, or yourself to automatically tag, classify, and assign values to calls by pressing a digit on your dial pad after the call concludes. Just wait for the caller to hang up, and the agent will then hear a survey, providing an opportunity to press a digit and add further information about the call. Call Surveys enable you to: ⚡️ Score leads directly from your dial-pad ⚡️ Assign MonetaryFew readers

• Media Library

  Media Library - Upload, Manage, Delete all your audio files in one place The media library allows you to upload, manage and delete media files which you can use for Greetings, Whispers, Surveys and Voicemail. Access Media Library From the menu on the left select "Media Library" The Media Library consists of 4 tabs. Greetings Surveys Voicemail Whispers By selecting each tab you canFew readers

• Listen to Call Recordings

  Call Recordings - Revisit every conversation with call recording In this step-by-step guide, we will cover how to find and listen to call recordings. If you're wondering how to set them up please follow these instructions. To listen to the Call Recordings Step 1: Go to Activity Calls and select the "Answered Calls" Tab. Step 2: Click on the "Play" button to listen to the call and download itFew readers

• Read transcriptions

  Transcriptions - Quickly find what your phone leads are talking about In this step-by-step guide, we will cover how to find and read transcription. If you're wondering how to set them up please follow these instructions. To read the Transcriptions Step 1: Go to Activity Calls Step 2: On the upper right of the screen click on "Actions" Step 3: In the popup check "Show Transcription"Few readers