Articles on: Call Flows

Keypad Entry (IVR)

Keypad Entry (IVR)

The keypad entry feature allows you to setup rules, by assigning digits pressed by the caller to connect to a specific destination.

Click on the + button after New call and from the menu on the right select Keypad Entry

Click on the right hand side of the keypad entry window to duplicate it

You can add up to 10 windows (as many as the digits on the phone)

Set the digits and then set what needs to happen after the digit is pressed.

Keypad entry requires a greeting so the callers knows where each digit press will connect.
Select the greeting option from the menu on the right, setup your greeting and you're good to go!

Updated on: 04/04/2023

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