Articles on: Call Flow Actions

Call Recording

Call Recordings - Revisit every conversation with call recording

Obtain a searchable database containing all call recordings, to gain comprehensive insights into your customer interactions, call handling, and other relevant information.

⚡️ Empower your team through effective training - Recordings can be used for training new employees or coaching existing ones. Managers can review calls to identify areas for improvement and provide feedback.
⚡️ Unlock customer insights for targeted strategies - Analyzing call recordings can provide insights into customer preferences, pain points, and trends, helping businesses tailor their products and services accordingly.
⚡️ Elevate customer experiences with proactive quality assurance - Record Calls and monitor the quality of customer interactions. These recordings help in training and improving customer service representatives.
⚡️ Enhance compliance and precision - Recordings can be used for maintaining accurate records of important conversations, transactions, or agreements.

Set up Call Recording

Step 1. Go to Tracking > Call Flows. If you want to start a new Call Flow click the "+" symbol, otherwise just click on the call flow you want to add the call recording feature.

Step 2. Click on the + button bellow the "New call" and from the menu on the right select Call Recording.

🎉 Now, you are all set! You can also select to Transcribe the conversation by simply checking the box.

Updated on: 23/12/2023

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