Articles on: Add-Ons

Call Recording

Record inbound calls and download, listen or rate them from your Activity Page:

Navigate to "Setup - Add-Ons".
Click on the "Call Recording" box.

Activate the Status slider for the Call Recording.

To enable Call Recording on your active tracking numbers

Head to "Setup - Call Flows".
Select the tracking numbers for which you want to enable Call Recording, and click on the microphone icon to enable the service on.

Press "Save" right and down on the screen.

The icon representing the service will show up next to your destination, as per below.

To listen to the Call Recordings

Head over to "Activity-Post Call" and click on the  button.

Click on the "Play" button to listen to the call and download it if you wish.

Now, you are all set!

Updated on: 22/11/2021

Was this article helpful?

Share your feedback


Thank you!