Call Greetings

Play a pre-recorded message for your callers to hear before or while the call is connecting. Set this up as part of the ring-back tone that will loop until an agent picks up or as an one-time audio that is followed by the traditional ringtone.

Navigate to "Setup - Add-Ons".
Click on the "Call Greeting" box.



Activate the Status slider for the Call Greeting Service.



Add your message either by clicking the button or by drag and drop. Use any tool you prefer to record your message in every language you wish.



Please note that:
Τhe maximum file size for uploads is 2 MB.
Only audio files (MP3) are allowed.

Once uploaded, you can hear the recorded message.



In the Greeting Type section, select:
"Audio Followed by Ringtone" as one-time audio followed by the traditional ringtone or
"As Ringtone (loops)" as part of the ring-back tone that will loop until an agent picks up.



To enable Call Greetings on your active numbers, head to "Setup - Call Flows".

Select the tracking numbers for which you want to enable Call Greetings, and click on the handshake icon to enable the service on.



Press "Save" right and down on the screen.



The icon representing the service will show up next to your destination, as per below.

Updated on: 22/11/2021