Call Flow Features | Nimbata Help Center

Call Flow Features

Call Greetings
What are call greetings and how to use them in call tracking.Some readers
How to let customers stop call recordings
How to give your callers the option of stoping a call recording in Nimbata.Few readers
How do I forward calls to different destinations based on the time of day?
Do you need to route incoming calls differently during and outside of business hours, lunch breaks, or time with family and friends? With Nimbata, you can easily set up time-based call routing to forward calls to the right destination based on the time of day they come in. Follow the instructions below to successfully route your calls to different numbers: Requirements: Available to Pro, Marketing, and Agency users. Setting up multiple call flows requires you to have an activeFew readers
How do I forward calls to different destinations based on the day of the week?
Do you need to route incoming calls differently so that incoming calls go to different destinations depending on the weekday? With Nimbata, you can easily set up time-based call routing to forward calls to the right destination based on the day of the week they come in. Follow the instructions below to successfully route your calls to different numbers: Requirements: Available to Pro, Marketing, and Agency users. Setting up multiple call flows requires you to have an active subsFew readers
Using the Caller ID Prefix filter to control call Geo-routing
The Caller ID Prefix feature in Nimbata is designed to help you route incoming calls based on the location of the caller. By analyzing the prefix (such as country code or area code) of a caller's phone number, Nimbata enables dynamic call routing to the appropriate destination, whether that’s a local office, regional sales team, or franchise location. This functionality powers Geo-routing, a powerful tool for businesses that serve multiple geographic regions.Few readers
Call Recording
What are and how to use call recordings in call tracking.Popular
Call Survey
What are and how to use call surveys in Nimbata.Some readers
Transcribe Calls: How to Activate AI Call Transcriptions and Summaries
What are call transcriptions and how to use them.Some readers
Keypad Entry (IVR)
How can the keypad entry (IVR) feature help you.Some readers
Mask Caller ID
How to maske the caller ID in Nimbata call tracking.Some readers
Voice Mail
How to enable and use voice mails in Nimbata.Some readers
Whispers
How to enable and use call whispers in Nimbata.Some readers

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