How to route calls to multiple destinations
To use the templated setup instead, see: Template: how to create a simple call flow.
The Multiple routing option rings several destination numbers at the same time.
The first agent to pick up takes the call.
This reduces wait times, distributes load automatically, and ensures callers reach a live person without being placed in a queue.
Step 1. Open the Call Flow Builder
- Go to Tracking > Call Flows.
- Click Create (or open an existing call flow to edit it).
Step 2. Add the Multiple routing action
- Click the + button on the canvas.
- Select Multiple from the Routing Options menu.
Step 3. Add destination numbers
- Click Select Destinations.
- Add as many destination numbers as needed.
Step 4. Assign the call flow to tracking numbers
- Go to Tracking > Numbers.
- Assign the new call flow to the relevant tracking numbers.
🎉 Done. Every call coming through those tracking numbers will now ring all destinations simultaneously until one answers.
Detailed Guide: How to assign tracking numbers to call flows
Detailed Guide: How to enable sequential call routing
Detailed Guide: How to enable weighted call routing
Updated on: 31/03/2026
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