Articles on: Call Flow Actions

Call Transcriptions

Transcriptions - Quickly find what your phone leads are talking about

Transcribed conversations make it easier for you to review and analyze your phone calls, identify key talking points, and extract actionable insights for improved customer interactions and marketing strategies.

⚡️ Analyze and search for patterns, trends, and insights - Transcribed calls can be searched for keywords or patterns that indicate an intent. Use call transcripts to identify customer preferences, assess agent performance, and gather data for market research.

⚡️ Use transcripts to train call agents - Call center and customer service teams can use call transcriptions for training purposes. New agents can review transcripts of successful calls to learn best practices, and supervisors can provide feedback based on these transcripts.

⚡️ Quickly locate important information from your conversations - Easily search for specific information within conversations, making it quicker to locate relevant details when needed.

Set up Call Trascription

Step 1. Go to Tracking > Call Flows. If you want to start a new Call Flow click the "+" symbol, otherwise just click on the call flow you want to add the call recording feature.

Step 2. Click on the + button bellow the "New call" and from the menu on the right select Call Recording.

Step 3. Simply click on the checkbox Transcribe Conversation

🎉 That's it! To read the transcriptions, follow the steps here.

Updated on: 23/12/2023

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