Whispers prepare agents on where the call is coming from. Agents hear a custom audio message from calls to each tracking number.
You can configure whispers at the call flow level.
Click on the + button above the End call
From the menu on the right select Whisper
You can choose between playing a whisper you have set up in the Media Library or setup a text to speech whisper.
You also have the option to set the whisper to play once, or on repeat until any digit is pressed.
That's it. Whenever somebody calls you, a whisper will play so you are better prepared to handle the call.
Updated on: 05/04/2023