Articles on: Call Flows

Call Survey (for Brands)

Call Survey

Call Surveys allow you to enter additional information to each call. Simply wait for the customer to hang up and the agent will hear a survey, allowing her to tag the call through the use of the keypad. In the survey, you can tag a call as a conversion, a lead, or any other value of your choice.

Start a new call flow or edit an existing one

Click on the** + button** after the dial option

Select Survey from the menu on the right

You have the option to use text to speech or upload your own media fie from the media library.

Your call survey message should match the tags you've set in Nimbata

Check out this guide on how to set tags and assign them to digits.

Call Survey is now active!

Updated on: 04/04/2023

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