Customize your Dashboard
Customized Analytics Dashboards are valuable because they allow users: ⚡️ Have a clear overview of account performance on the same page. 🕣 Eliminate wasted time gathering data and creating reports. 🔥 Speed up their decision-making process. Here is how you can customize your Nimbata Analytics Dashboard: Step 1. Go to Analytics Dashboard Step 2. Remove the charts you don’t care to monitor by hovering over your chart and clickingFew readersCreate new Views
Create Views Views are the new best way to organise and access the exact call data you wish to monitor on the spot. Nimbata's Call Activity Report comes with 3 predefined views: All Calls, Answered Calls and Voicemail. All Calls : In "All Calls" View you see all your raw data without any filtering. Answered Calls : In "Answered Calls" View you see all your call data that come from answered calls. Voicemail : In "Voicemail" View you see the data from your callerFew readersCall Disposition Statuses [Explained]
Call Disposition Statuses The default code is NORMALCLEARING for Answered calls. Below is a table with the possible statuses you may see:Few readersFilter Views (Filtering Options)
How to Filter your Views Filters will help you to get the exact call data you need with only few steps. You can easily filter the predefined Nimbata Views (All Calls, Answered Calls, Voicemail) , or your Custom Views. Date Filters Step 1. Filtering by date is the most common use case. Access your Call Activity Report under Activity Calls. Step 2. Then click on the dates that appear above your data. You can select one of the prFew readersNimbata Reports per Call Tag - Analyze the quality of your leads
How to access Reports per Call Tag You have two options for analyzing the quality of your calls based on tags. The first is through Analytics Reports (such as Trends, Tracking Source, Missed Calls, or Compare Periods reports), and the second is through your customizable dashboard. 1st Way Step 1. Navigate to "Analytics" and select among Trends, Tracking source, Missed calls or Compare Periods reports. For the purposes of this example, we chose Tracking Source (https://app.niFew readersFilter your Reports, Views, Dashboard
To easily filter any of your reports, navigate to the upper right corner of your screen. For date-based filtering, simply click on the date and select the desired date range for analyzing your data. If you prefer value-based filtering, click on the "filter" icon next to the date picker and begin adding your filters. How to filter your data Step 1. Go to "Analytics" and select any of the reports. For the purposes of this example we will choose Trends. Step 2. Select the periFew readersExport your Data and Reports
If you need to take a closer look at your Call Performance, you can easily download any chart as PNG, JPEG, PDF, SVG, and CSV. You can, also, export your whole data set as seen under the Call Activity screen as an Excel File or CSV, this is option is perfect if you want to perform your own analysis in Excel using your own formulas and analysis process. Download your charts as PNG, JPEG, PDF, SVG, or CSV Step 1. Go to "Analytics" and select among Acquisition, Call BehavioFew readersNimbata Reports per Tracking Number
Analyze the Activity of your Tracking Numbers Navigate to "Analytics" and select among Summary, and Trends reports. The Summary Report displays the activity of your tracking numbers without any further action. For the Trends report you should: Step 1. Go to Trends Report Step 2. Select Tracking Number, from the menu on the upper left. Step 3.Few readersNimbata Reports per UTM Source / Medium - Analyze the attribution of your leads
How to access Reports per UTM Source / Medium You have two options for analyzing the attribution of your calls based on UTM Source / Medium. The first is through the Tracking Source Report and the second is through your customizable dashboard. 1st Way Step 1. Go to Analytics Tracking Source. Step 2. Select "UTM Source / Medium", from the menu on the upper left. (https://storage.crisp.chat/users/helpdesk/website/2fFew readersNimbata Reports For Selected Brands
Nimbata offers users handling multi-client accounts the option to create reports on some subsets of their brands so that they can weigh up the performance of two or more accounts at the same time. Head over to "Analytics" and select one among Nimbata’s Acquisition, Call, or Visitor Behavior reporting options. Select “All Brands” from the drop-down menu on the top right corner. Check the “BrandFew readers