Articles on: Dashboard & Reports

Filter your Reports, Views, Dashboard

To easily filter any of your reports, navigate to the upper right corner of your screen. For date-based filtering, simply click on the date and select the desired date range for analyzing your data. If you prefer value-based filtering, click on the "filter" icon next to the date picker and begin adding your filters.

How to filter your data

Step 1. Go to "Analytics" and select any of the reports. For the purposes of this example we will choose Trends.

Step 2. Select the period you want to track and click on "Apply".

Step 3. Apply the filters you wish by clicking on the filter icon.

You can filter:

- The Call Outcome (Answered, Unanswered, Blocked)
- The Sources 
- The Tracking Numbers used
- The Call Type (Regular, Multi, Priority, Weighted)
- The Post-call action
- All Callers or New ones 
- The Duration of the call (min 0 secs, max 120 min)
- The Calling Countries 
- The Destinations
- The calls with a specific rating

Step 5. Click on "Apply", and you're ready! 🎉

Updated on: 10/03/2024

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