How to listen to call recordings

The call recordings log lets you replay any recorded conversation, download it, and review call details including tags, attribution, AI notes, transcripts, and summaries.

Step 1. Open the calls log

• Go to Activity > Calls.
• You will land on the Completed Calls tab by default.

Step 2. Play the recording

• Locate the call in the list.
• Click the Play button on that call row to open the audio player.
• Click the download icon in the player to save the recording to your device.

Step 3. Review call details (optional)

• Click the expand arrow on the call row to open the full call detail panel.
• Check the Tags, Attribution, and Call Details tabs for context.
• Open AI notes for anything you may have missed.
• Access the Transcript and Summary tabs for a full written record of the conversation.

🎉 You've accessed and played the recording. Use the transcript and AI notes alongside the audio for maximum insight.

Detailed Guide: How to enable a call recording

Detailed Guide: How to download call recordings

Detailed Guide: How to read call transcriptions

Updated on: 08/04/2026