Nimbata lets you receive SMS messages sent to your tracking numbers and reply to them; either directly from inside the Nimbata app or from the destination phone.

This makes it easy to serve customers who prefer texting over calling, all from one place.

Part 1: Receive SMS (inbound)

Step 1. Open the Call Flow Builder

• Go to Tracking > Call Flows.
• Click Create to start a new call flow, or click an existing one to edit it.

Step 2. Choose a template (new flows only)

• Select From Template.
• Choose Simple Call Flow.

Step 3. Enable SMS on the Dial action

• Click the Dial action.
• Add your destination phone number.
• Tick the Receive SMS checkbox below the number field.

Part 2: Respond to SMS (outbound)

Step 4. View and reply to messages in the SMS log

• Go to Activity > SMS.
• Select a conversation to read the messages.
• Type your reply and send directly from within Nimbata.

🎉 Done. Inbound SMS messages sent to your tracking numbers will now be forwarded to your destination phone and appear in your SMS log for easy replies.

Detailed Guide: How to assign tracking numbers to call flows

Updated on: 01/04/2026