Why was my call declined?

A declined call means Nimbata received the call attempt but could not route it to a destination.

The call never reached an agent.

The tracking number is not assigned to a call flow

This is the most common cause.

If a tracking number has no call flow assigned, Nimbata does not know where to forward the call and declines it.

Fix:

• Assign the tracking number to a call flow.

Detailed Guide: How to assign tracking numbers to call flows

The tracking number is assigned to a call flow, but calls are still declined

If the number already has a call flow and calls are still being declined, the cause is likely a routing misconfiguration or a telephony-level issue.

Fix:

• Check the call's disposition status in Activity > Calls for more detail, then follow the full troubleshooting guide below.

Troubleshooting: Why are my calls not getting through?

Detailed Guide: How to set up call flows

Updated on: 01/04/2026