Articles on: Frequently Asked Questions - Tips

Why are numbers not swapping on my website?

You acquired your numbers, set up the call flow and are ready to start tracking calls.
But you check your website and the tracking numbers are not showing.

If your Nimbata call tracking numbers are not swapping on your website, there could be several reasons for this issue.

Here are some possible reasons and troubleshooting steps to help you resolve it:

1. Script Placement

Ensure Correct Placement: The Nimbata DNI script should be placed on your website, either through Tag Manager, the Wordpress plugin or directly through HTML code as close to the </body> element as possible. Incorrect placement might prevent the script from executing properly.

2. Script Configuration

Verify Script Settings: Check if the script has the correct settings configured. Ensure that the phone number on your site matches the number configured in Nimbata for dynamic number insertion.

3. Phone Number Formatting

Correct Number Format: Ensure that the phone number on your website is in a format that Nimbata recognizes and can swap out. The format should match the format specified in your Nimbata DNI swap target.

4. Tracking source

Adequate Tracking Numbers: Check the source of the tracking number. If it's set to "All (or remaining) digital it should swap to all visitors but if your numbers are assigned to a different source, numbers will only swap when the visit matches the source.

5. Page Caching

Cache Issues: If your website uses caching (e.g., via a Content Delivery Network (CDN) or browser caching), the cached version of the page might not include the updated script.

6. Ad Blockers

Ad Blockers: Some ad blockers or browser extensions can block the Nimbata DNI script from running. Test your site with ad blockers disabled and check if your browser has an ad blocker enabled.

7. CSS Interference

CSS Styling Issues: Sometimes, CSS styles can interfere with the visibility or functionality of the script. Ensure that the phone number you want to swap is not hidden or altered by any CSS rules.

8. Browsing Session

Browser Cache and Cookies: Clear your browser cache and cookies or try in an incognito/private browsing session to ensure that the script loads correctly.

Troubleshooting Steps:

1. Check Script Placement: Verify that the script is installed on your website.
2. Inspect Browser Console: Open your browser's developer tools (F12) and check the console for any errors related to the Nimbata script.
3. Clear Cache: Clear your website and browser cache to ensure the latest version of the script is loaded.
4. Test: If you have set numbers to swap to Google Ads visitors append ?gclid=test at the end of your URL to emulate a visit from Google ads on your browser

By systematically checking these potential issues, you should be able to identify and resolve the problem preventing your Nimbata numbers from swapping on your website.

Updated on: 11/07/2024

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