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Can I Set a Cap on Received Calls?

Smooth Operations with Call Caping

Call capping in call tracking gives you more control over your inbound calls, ensuring you get the most out of your marketing efforts and optimize your resources for handling those leads. With call capping you can:

✨ Manage Advertising Budget: It allows you to set a limit on the number of calls directed to a specific marketing campaign or advertising source. This helps prevent you from going over budget on pay-per-call campaigns or exceeding your resources in handling leads from a particular ad.

✨ Optimize Lead Distribution: Call capping can be combined with other call routing features like weighted distribution. This ensures a balanced flow of calls across your sales team or different departments. You can avoid overwhelming a particular agent or team with too many calls at once, allowing for better lead handling and improved customer experience.


How to Cap Your Calls

Step 1. Go to Tracking > Destinations


Step 2. Click on the “Call Capping” button on the upper right corner.


Step 3. Go to the destination number you wish to add a cap and enable it.


Step 4. Set the limit you want to and click “Apply”.



That was it! Now, you have a maximum limit on incoming calls for your destination numbers. You can change that any time you want.

Updated on: 08/07/2024

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