Call Routing Configuration

• Call Flow actions explained [Add-ons + filters + routing options]

  What are call flow actions? In Nimbata, call flows come with a set of add-ons, filters and routing options, collectively known as 'actions', that let you add features to enhance your callers' experience and fulfill all your call tracking needs. Which call flow actions are available? Our sFew readers

• How do I set up Call Flows?

  A quick guide on how to use the Call Flow builder in Nimbata.Popular

• Template: How to create a Simple Call Flow

  Call Flows Call flows define what happens to an incoming call from the moment it reaches your business until it ends. They let you control how calls are routed, tracked, and handled, ensuring each caller reaches the right destination while capturing the data you need for accFew readers

• How to route calls to multiple destinations

  How to use and aenable multiple call routing in Nimbata.Few readers

• How to enable Sequential Call Routing

  Sequential Call Routing Sequential call routing offers a simple yet effective way to control how calls are distributed across your team: Guaranteed coverage: You define a call path that ensures someone always gets the chance to answer. FairFew readers

• Template: How to enable Sequential Call Routing

  Sequential Call Routing Sequential call routing offers a simple yet effective way to control how calls are distributed across your team: Guaranteed coverage: You define a call path that ensures someone always gets the chance to answer. Fair call distribuFew readers

• How to enable Weighted Call Routing

  How to use and aenable weighted call routing in Nimbata.Few readers

• Template: How to enable Weighted Call Routing

  Weighted Routing Weighted ringing offers the following advantages to businesses who want to improve how they route calls: Skill-based routing: You can assign weights based on agent skills and expertise. Agents with a higher score receive calls related to that topic.Few readers

• Using the Caller ID Prefix filter to control call Geo-routing

  The Caller ID Prefix feature in Nimbata is designed to help you route incoming calls based on the location of the caller. By analyzing the prefix (such as country code or area code) of a caller's phone number, Nimbata enables dynamic call routing to the appropriate destination, whether that’s a local office, regional sales team, or franchise location. This functionality powers Geo-routing, a powerful tool for businesses that serve multiple geographic regions.Few readers

• Day of the Week: How to forward calls to different destinations

  Do you need to route incoming calls differently so that incoming calls go to different destinations depending on the weekday? With Nimbata, you can easily set up time-based call routing to forward calls to the right destination based on the day of the week they come in. Follow the instructions below to successfully route your calls to different numbers: Requirements: Available to Pro, Marketing, and Agency users. Setting up multiple call flows requires you to have an active subsFew readers

• Time of Day: How to forward calls to different destinations

  Do you need to route incoming calls differently during and outside of business hours, lunch breaks, or time with family and friends? With Nimbata, you can easily set up time-based call routing to forward calls to the right destination based on the time of day they come in. Follow the instructions below to successfully route your calls to different numbers: Requirements: Available to Pro, Marketing, and Agency users. Setting up multiple call flows requires you to have an activeFew readers

Show more articles

Voice Experience Settings

• How to set up Call Greetings

  What are call greetings and how to use them in call tracking.Some readers

• How to add Call Whispers

  How to enable and use call whispers in Nimbata.Some readers

• Template: How to add Call Whispers

  Whispers Whispers are brief custom audio messages that your agents hear upon answering the phone. They equip your agents with crucial information about the incoming call before interacting with the caller. This info can cover details like the caller’s identity, the call source (like a marketing cFew readers

• How to add a Keypad Entry (IVR)

  How can the keypad entry (IVR) feature help you.Some readers

• Template: How to add a Keypad Entry (IVR)

  Keypad Entry (IVR) Use IVR to direct callers to the right department or information fast. The keypad entry feature lets you setup rules and assign digits to connect callers to a specific destination. Connect callers to the right person: IVRs direct callers to the right destinFew readers

• How to set up and listen to Voicemails

  How to enable and use voice mails in Nimbata.Some readers

• Template: How to set up and listen to Voicemails

  Voicemail Voicemails let you set up a custom voice greeting that callers hear before leaving a message. Decide whether to direct calls straight to voicemail or when there's no answer. The recorded messages are saved in your call tracking account for you to review. Capture MisseFew readers

• How to access the Media Library

  How to use the media library in Nimbata.Few readers

Recording & Privacy Controls

• How to enable a Call Recording

  What are and how to use call recordings in call tracking.Popular

• Template: How to enable a Call Recording

  Call Recordings Get access to a searchable database containing all call recordings of your customer interactions, call handling, and other relevant information. Train your team: Recordings can be used to train new employees and coach existing ones. Improve customer strategiFew readers

• How do I allow customers to stop Call Recordings?

  How to give your callers the option of stoping a call recording in Nimbata.Few readers

• How to enable Mask Caller ID

  How to maske the caller ID in Nimbata call tracking.Some readers

Call Volume & Protection

• How to activate Call Capping

  What is call capping? There is such a problem as receiving too many calls. Business may be booming, and you want to give each potential customer the attention they deserve while avoiding getting completely overwhelmed yourself. This is where call capping comes into play. With it, you can: Set limits to maintain performance by defining a maximum number of calls you are willing to accept daily. Manage your advertising budget to maintain your capacity to handle incoming calls. AvoidFew readers

• Can I set a cap on received calls?

  A help article about call capping in Nimbata, its benefits and how to enable itFew readers

• How to block calls from specific countries

  How to block incoming calls from specific coiuntries using NimbataFew readers

• How can I block unwanted or spam callers?

  How to block spam callers and unwanted calls in NimbataSome readers

Call Handling Troubleshooting

• Why was my call declined?

  Tracking number not assigned to a call flow.Few readers

• Why are my calls not getting through?

  Issues with calls not getting through Sometimes, you may notice that certain calls are not getting through. This can happen for a number of reasons, including: 1. Issue with the tracking number provider or network Certain calls never connect and don’t reach your destination. There may be an outage or technical problem on the tracking number provider’s network. Nimbata cannot deliver these calls if the number provider or underlying network isn’t processing the call properly. Contact NimbFew readers

• How do I handle anonymous calls without losing any leads?

  A helpdesk article on how to handle anonymous calls in NimbataFew readers

• Can I redirect calls to different destinations if they go unanswered?

  A help article on how to redirect unanswered calls to different agents based on a time limitFew readers

SMS Configuration

• How to receive and respond to SMS texts in Nimbata

  A help article on how to enable receiving SMS texts directly on your phone instead of on the Nimbata accountFew readers