Articles on: Call Flows

Call Flow Builder

Call Flow Builder

Introducing the Call Flow Builder, a tool that allows users to create unique and fully-customizable call flows for each of their tracking phone numbers.

Call flows are an essential part of any business that receives a significant number of incoming phone calls. They determine how calls are routed, who they are directed to, and what happens if a call goes unanswered or is dropped. With the Call Flow Builder, businesses can now create custom call flows that cater to their specific needs, providing a whole new layer of information to their call analytics experience.

The Call Flow Builder is incredibly user-friendly, with a drag-and-drop interface that makes it easy to create and modify call flows on the fly. You can create rules that route calls based on caller ID, time of day, or even the language they speak. You can also set up custom greetings, voicemail messages, and call menus to ensure that every caller is given the best possible experience.

See it in action and learn how to setup call flows in the video below:

Updated on: 16/03/2023

Was this article helpful?

Share your feedback


Thank you!