Delete Tracking Numbers
Tracking Numbers can be removed, only if they are not part of an active call flow. Before attempting to delete a tracking number, make sure to check it's current status. If the status appears as "In use" (as below) follow the instructions below.
Navigate to "Lead Tracking - Tracking Numbers".
Locate the tracking number you wish to remove and on the far right click on the x button to release the call flow from the tracking number
Select the number you wish to delete
Click on the recycle bin icon.
Click on Yes
You will be notified that the tracking number is now successfully removed.
Navigate to "Lead Tracking - Tracking Numbers".
Locate the tracking number you wish to remove and on the far right click on the x button to release the call flow from the tracking number
Select the number you wish to delete
Click on the recycle bin icon.
Click on Yes
You will be notified that the tracking number is now successfully removed.
Updated on: 17/05/2023
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