Articles on: Call Tracking

Tracking Numbers with UTM parameters

There may be times when you want to track calls from campaigns with specific UTM parameters. In this case, you will need to link the tracking number with the UTMs you wish to track. 

Doing so, is straightforward.

Let's see how you can do it.


Step 1. Go to Tracking > Sources and click on Custom sources on the top left of the screen.


Step 2. Click on the +Add button on the top right.


Step 3. Choose the Custom Parameters option.


Step 4. Give it a name and input the desired parameters as they appear on the URL, that is tied to the campaign you wish to track. Then click on Save at the bottom right of the screen.


Step 5. Go to Tracking > Numbers


Step 6. Find the number you want, and click on the Sources dropdown menu. Find your custom parameter and click on it.


If you wish to change the UTM parameters at any given point in time, simply go back to Tracking > Sources, find your custom parameter, and edit it. Make your changes and hit the "Save" button.


And you are done! Now your numbers is all set and ready to go.

Updated on: 02/08/2024

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