Transcriptions can be set at the call flow level if you have call recording enabled.
Simply click on the checkbox Transcribe Conversation
To read the Transcriptions
Head over to Activity -> Calls
Click on Actions -> View Options
Check the show transcription box.
Scroll to find the transcription column (or edit columns to add it).
Click on the blue book icon.
On screen will appear a box with the call's transcription.
Please note that after the end of the call a few minutes are required in order for the transcriptions to be available.
Updated on: 04/04/2023