Transcriptions

Transcriptions can be set at the call flow level if you have call recording enabled.
Simply click on the checkbox Transcribe Conversation



To read the Transcriptions

Head over to Activity -> Calls

Click on Actions -> View Options

Check the show transcription box.



Scroll to find the transcription column (or edit columns to add it).

Click on the blue book icon.



On screen will appear a box with the call's transcription.

Please note that after the end of the call a few minutes are required in order for the transcriptions to be available.

Updated on: 04/04/2023