Call Flow Features

• How to set up Call Greetings

  What are call greetings and how to use them in call tracking.Some readers

• Using the Caller ID Prefix filter to control call Geo-routing

  The Caller ID Prefix feature in Nimbata is designed to help you route incoming calls based on the location of the caller. By analyzing the prefix (such as country code or area code) of a caller's phone number, Nimbata enables dynamic call routing to the appropriate destination, whether that’s a local office, regional sales team, or franchise location. This functionality powers Geo-routing, a powerful tool for businesses that serve multiple geographic regions.Few readers

• Time of Day: How to forward calls to different destinations

  Do you need to route incoming calls differently during and outside of business hours, lunch breaks, or time with family and friends? With Nimbata, you can easily set up time-based call routing to forward calls to the right destination based on the time of day they come in. Follow the instructions below to successfully route your calls to different numbers: Requirements: Available to Pro, Marketing, and Agency users. Setting up multiple call flows requires you to have an activeFew readers

• Day of the Week: How to forward calls to different destinations

  Do you need to route incoming calls differently so that incoming calls go to different destinations depending on the weekday? With Nimbata, you can easily set up time-based call routing to forward calls to the right destination based on the day of the week they come in. Follow the instructions below to successfully route your calls to different numbers: Requirements: Available to Pro, Marketing, and Agency users. Setting up multiple call flows requires you to have an active subsFew readers

• How to enable Sequential Call Routing

  Sequential Call Routing Sequential call routing offers a simple yet effective way to control how calls are distributed across your team: Guaranteed coverage: You define a call path that ensures someone always gets the chance to answer. FairFew readers

• How to let customers stop Call Recordings

  How to give your callers the option of stoping a call recording in Nimbata.Few readers

• How to activate Call Capping

  What is call capping? There is such a problem as receiving too many calls. Business may be booming, and you want to give each potential customer the attention they deserve while avoiding getting completely overwhelmed yourself. This is where call capping comes into play. With it, you can: Set limits to maintain performance by defining a maximum number of calls you are willing to accept daily. Manage your advertising budget to maintain your capacity to handle incoming calls. AvoidFew readers

• How to enable a call recording

  What are and how to use call recordings in call tracking.Popular

• How to score and tag your calls with Call Surveys

  What are and how to use call surveys in Nimbata.Some readers

• Transcribe calls: How to activate AI call transcriptions and summaries

  What are call transcriptions and how to use them.Some readers

• How to enable Weighted Call Routing

  How to use and aenable weighted call routing in Nimbata.Few readers

• How to route calls to multiple destinations

  How to use and aenable multiple call routing in Nimbata.Few readers

• How to add a Keypad Entry (IVR)

  How can the keypad entry (IVR) feature help you.Some readers

• How to enable Mask Caller ID

  How to maske the caller ID in Nimbata call tracking.Some readers

• How to access the Media Library

  How to use the media library in Nimbata.Few readers

• How to set up and listen to Voicemails

  How to enable and use voice mails in Nimbata.Some readers

• How to add Call Whispers

  How to enable and use call whispers in Nimbata.Some readers

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Templated Call Flows

• Template: How to add a Keypad Entry (IVR)

  Keypad Entry (IVR) Use IVR to direct callers to the right department or information fast. The keypad entry feature lets you setup rules and assign digits to connect callers to a specific destination. Connect callers to the right person: IVRs direct callers to the right destinFew readers

• Template: How to add Call Whispers

  Whispers Whispers are brief custom audio messages that your agents hear upon answering the phone. They equip your agents with crucial information about the incoming call before interacting with the caller. This info can cover details like the caller’s identity, the call source (like a marketing cFew readers

• Template: How to create a Simple Call Flow

  Call Flows Call flows define what happens to an incoming call from the moment it reaches your business until it ends. They let you control how calls are routed, tracked, and handled, ensuring each caller reaches the right destination while capturing the data you need for accFew readers

• Template: How to enable a Call Recording

  Call Recordings Get access to a searchable database containing all call recordings of your customer interactions, call handling, and other relevant information. Train your team: Recordings can be used to train new employees and coach existing ones. Improve customer strategiFew readers

• Template: How to set up and listen to Voicemails

  Voicemail Voicemails let you set up a custom voice greeting that callers hear before leaving a message. Decide whether to direct calls straight to voicemail or when there's no answer. The recorded messages are saved in your call tracking account for you to review. Capture MisseFew readers

• Template: How to enable Weighted Call Routing

  Weighted Routing Weighted ringing offers the following advantages to businesses who want to improve how they route calls: Skill-based routing: You can assign weights based on agent skills and expertise. Agents with a higher score receive calls related to that topic.Few readers

• Template: How to enable Sequential Call Routing

  Sequential Call Routing Sequential call routing offers a simple yet effective way to control how calls are distributed across your team: Guaranteed coverage: You define a call path that ensures someone always gets the chance to answer. Fair call distribuFew readers