Call Flow Features | Nimbata Help Center

Call Flow Features

How to set up call greetings
What are call greetings and how to use them in call tracking.Some readers
How to let customers stop call recordings
How to give your callers the option of stoping a call recording in Nimbata.Few readers
How do I forward calls to different destinations based on the time of day?
Do you need to route incoming calls differently during and outside of business hours, lunch breaks, or time with family and friends? With Nimbata, you can easily set up time-based call routing to forward calls to the right destination based on the time of day they come in. Follow the instructions below to successfully route your calls to different numbers: Requirements: Available to Pro, Marketing, and Agency users. Setting up multiple call flows requires you to have an activeFew readers
Using the Caller ID Prefix filter to control call Geo-routing
The Caller ID Prefix feature in Nimbata is designed to help you route incoming calls based on the location of the caller. By analyzing the prefix (such as country code or area code) of a caller's phone number, Nimbata enables dynamic call routing to the appropriate destination, whether that’s a local office, regional sales team, or franchise location. This functionality powers Geo-routing, a powerful tool for businesses that serve multiple geographic regions.Few readers
How do I forward calls to different destinations based on the day of the week?
Do you need to route incoming calls differently so that incoming calls go to different destinations depending on the weekday? With Nimbata, you can easily set up time-based call routing to forward calls to the right destination based on the day of the week they come in. Follow the instructions below to successfully route your calls to different numbers: Requirements: Available to Pro, Marketing, and Agency users. Setting up multiple call flows requires you to have an active subsFew readers
How to enable sequential call routing
Why should you use sequential call routing? Sequential call routing offers a simple yet effective way to control how calls are distributed across your team: Guaranteed coverage: You define a call path that ensures someone always gets the chance to answer. Fair call distribution: Instead of blasting all agents at once, calls are distributed based on order. Improved customer experience: Your callers won't be overwhelmed with ringing phones or confused by unclear call hanFew readers
How to activate call capping
What is call capping? There is such a problem as receiving too many calls. Business may be booming, and you want to give each potential customer the attention they deserve while avoiding getting completely overwhelmed yourself. This is where call capping comes into play. With it, you can: Set limits to maintain performance by defining a maximum number of calls you are willing to accept daily. Manage your advertising budget to maintain your capacity to handle incoming calls. AvoidFew readers
How to enable a call recording (transcriptions)
What are and how to use call recordings in call tracking.Popular
Call Surveys to score & tag your calls
What are and how to use call surveys in Nimbata.Some readers
Transcribe calls: How to activate AI call transcriptions and summaries
What are call transcriptions and how to use them.Some readers
Keypad Entry (IVR)
How can the keypad entry (IVR) feature help you.Some readers
Mask Caller ID
How to maske the caller ID in Nimbata call tracking.Some readers
How to set up and listen to voicemails
How to enable and use voice mails in Nimbata.Some readers
Whispers
How to enable and use call whispers in Nimbata.Some readers

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