Give the caller the option to stop a recording

Sometimes, letting a customer choose whether or not they want their call recorded can benefit you.

⚡️ It enhances caller trust and comfort. By offering the ability to stop recording, businesses can create a more comfortable and accommodating customer experience.
⚡️ Many regions have strict privacy laws, such as GDPR in Europe or CCPA in California, which require businesses to obtain consent before recording calls.
⚡️ Encourages honest communication. When customers are aware they can pause or stop a recording, they may feel more at ease to speak freely, particularly if they are discussing issues they consider private.

Let's see now how you can enable this option for your callers.

How can your callers stop a recording

Step 1. Go to Tracking > Call Flows



Step 2. Go to a call flow that already uses the transcription feature. If you don't have one, here's how to enable it.
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Step 3. Find the "Record" feature and choose a key number from the dropdown menu.


Step 4. Add a call greeting with a message that will inform your caller how to disable call recording.



Step 5. Finish editing or creating your call flow. If it's a new one, don't forget to assign it to a tracking number!


And that was it! Now, your callers can choose whether or not they want their call to be recorder.

Updated on: 21/11/2024