Articles on: Frequently Asked Questions - Tips

Listen to call recordings

Call Recordings help you revisit every conversation

In this step-by-step guide, we will cover how to find and listen to call recordings. If you're wondering how to set them up please follow the instructions in the following guide: https://help.nimbata.com/en/article/how-to-enable-a-call-recording-transcriptions-1dtkuq8/?bust=1756720859327

To listen to the Call Recordings

Step 1. Go to Activity > Calls and you'll land on the 'Completed Calls' tab.

Step 2. Click on the 'Play' button to listen to the call and download it if you wish.

Step 3. [Optional] Check 'Tags', 'Attribution' and 'Call Details' to learn more about the call. Consult 'AI notes' for anything you may have missed. Access both the transcript and the summary of the call for maximum insight opportunities.

Updated on: 01/09/2025

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