How to filter your reports, views, and dashboard

Filters let you focus on specific subsets of your call data across any Analytics report or dashboard.

The same process applies whether you are in Trends, Tracking Source, Missed Calls, Compare Periods, or the Dashboard.

Step 1. Open a report

• Go to any Analytics report.
• E.g. head over to Analytics > Trends.

Step 2. Set the date range

• Click the date range picker.
• Select the period you want to analyze.
• Click Apply.

Step 3. Apply a filter

• Click the Filters button.
• Select the filter you want from the panel. E.g. Recording to limit the view to calls with recordings.
• Click Apply.

Step 4. Add more filters as needed

• Repeat Step 3 for each additional filter.
• All active filters stack together to narrow the data further.

Available filters

The following filters are available across reports and the dashboard:

• 1st Time Caller
• Call Duration
• Call Outcome
• Call Type
• Caller
• Calling Country
• Destination
• Digits Pressed by Caller
• Digits Pressed by Destination
• Hang-up Cause
• Missed Callers
• Recording
• Recording Stopped
• Talk Duration
• Tracking Number
• Transcriptions
• Voicemail
• Project
• Swap Group

🎉 Your report or dashboard now shows the filtered data you need.

Detailed Guide: How to filter default and custom views: date and value-based filters

Detailed Guide: How to customize your dashboard

Updated on: 08/04/2026