Call transcriptions let you quickly find what your phone leads are talking about, without listening to the full recording.

There are two ways to read them.

Method 1: Transcription column

Step 1. Open the calls log

• Go to Activity > Calls.

Step 2. Open the column editor

• Click the three-dot menu in the upper right of the screen.

• Select Edit Columns from the pop-up menu.

Step 3. Add the Transcriptions column

• Find Transcriptions in the available columns list.
• Click the arrow to move it to your Selected Columns.
• Click Close.

Step 4. Open a transcript

• The Transcriptions column now appears in your call list.
• Click the transcript icon on any call row to read that call's transcription.

Method 2: Expanded call row

Step 1. Open the calls log

• Go to Activity > Calls.

Step 2. Expand a call

• Click the downward arrow on any call row to expand the call detail panel.

Step 3. Read the transcript or summary

• In the expanded panel, click Transcript to read the full transcription.
• Click Summary to read the AI-generated call summary.

🎉 You can now read transcripts directly in your call list or from the expanded call panel.

Detailed Guide: AI call transcriptions: how to activate transcriptions and summaries

Detailed Guide: How to access your call transcripts

Detailed Guide: How to download call transcripts

Updated on: 15/04/2026