Workflows run automatically when a trigger event occurs. They do not re-run automatically on past calls.

If you need to apply a workflow action to a call that has already happened, you can trigger the relevant action directly from the call record.

E.g. To send a missed conversion or manually push a tag.

Re-run an action on a single past call

The most reliable way to re-run a workflow action on a past call is to use the User updates property trigger pattern.

Update a field on the call record that your workflow is listening for.

This causes the workflow to fire for that call.

Step 1. Create or edit a workflow with a User updates property trigger

If your existing workflow does not already use a User updates property trigger, create a companion workflow:

• Go to Workflows.
• Click + Create and select From Scratch.
• Set the trigger to Inbound Call > User updates property (or Outbound Call, depending on the call type).
• Click + and select Add filter.
• Add a filter, e.g. Tag > Conversion, so the workflow only fires when you apply that specific value.
• Click + and select Perform action.
• Add the action you want to re-run, e.g. Google Ads, Transcribe Call, or Summarize Call.
• Click Enable.

Step 2. Trigger the workflow on the past call

• Go to Activity > Calls.
• Find the call you want to reprocess.
• Apply the property update your workflow is listening for, e.g. add the Conversion tag to the call.

The workflow fires immediately when the property is updated.

Re-run transcription or summarization on a past call

If a call was not transcribed or summarized at the time, e.g. because the workflow was not yet enabled, you can trigger these actions directly from the call record.

• Go to Activity > Calls.
• Open the call record by clicking the expand arrow on the call row.
• In the call detail panel, use the Transcribe or Summarize option if available.

Bulk reprocessing

There is no bulk re-run option for workflows across multiple historical calls.

If you need to reprocess a large number of past calls, contact Nimbata support to discuss your options.

Detailed Guide: Workflow order and firing logic

Detailed Guide: Google Ads call conversions: how to manually tag and send calls

Detailed Guide: Workflow rules and tasks: what's available and how they work

Updated on: 14/04/2026