How to create a workflow for missed calls
The fastest way to set this up is with the pre-built template. See: Template: how to create a Missed Call Email Alert workflow.
Missing a call can mean losing a lead.
This guide shows you how to build a missed call workflow from scratch.
The workflow triggers the moment a call goes unanswered and sends an alert to your email or phone.
Step 1. Open the workflow builder
- Go to Workflows.
- Click + Create in the top-right corner.
Step 2. Choose From Scratch
- In the Create a New Workflow menu, select From Scratch.
Step 3. Add a Call Outcome filter
- Inside the workflow builder, click the + plus sign.
- Select Add filter.
- Under the Call Details sub-menu, select Call Outcome.
- Set the value to Not Answered.
- Click OK.
Step 4. Add an Email Notifications action
- Click the + plus sign again.
- Select Perform action.
- Under the Integrations sub-menu, select Email Notifications.
Step 5. Enable the workflow
- Click Enable in the top-right corner of the workflow builder.
🎉 Your missed call workflow is live. Every unanswered call will now trigger an email alert instantly.
Detailed Guide: Template: how to create a Missed Call Email Alert workflow
Detailed Guide: Email Notifications integration: how to set them up in Nimbata
Detailed Guide: How to set up your first workflow
Updated on: 14/04/2026
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