Call summaries vs. call transcripts: what's the difference
When you enable call transcriptions in Nimbata, each processed call has two ways to review what was said: a transcript and a summary.
They serve different purposes.
- Call transcripts are the full text of the conversation, word for word.
- Call summaries are shorter overviews derived from the transcript.
- Both let you understand calls without replaying the audio.
Call transcripts
A call transcript is the full written version of a conversation.
Nimbata converts the spoken words from the call recording into readable text.
Use transcripts when you need:
- The complete wording of a conversation
- To perform a deep review or audit
- To search for specific words or phrases
You can access transcripts from Activity > Calls by opening any call's details.
Call summaries
A call summary is a brief overview generated from the full transcript.
It highlights the key points of the conversation.
Use summaries when you need:
- A quick read of what happened without reviewing the full transcript
- To scan large volumes of calls efficiently
- A high-level view of intent, outcome, or follow-up required
You can access summaries from Activity > Calls by opening any call's details.
When to use each
Use transcripts when you need exact wording, want to audit a call, or are searching for specific language.
Use summaries when you just need to understand what happened without reading every line.
Detailed Guide: AI call transcriptions: how to activate transcriptions and summaries
Detailed Guide: How to listen to, read, and download call recordings and transcripts
Detailed Guide: How to set up Nimbata AI for automatic call analysis
Updated on: 15/04/2026
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