Articles on: Call Flows

How to enable a call recording

This guide shows you how to create a call flow with Call Recording from scratch. To use the templated setup follow this guide instead: https://help.nimbata.com/en/article/template-how-to-enable-a-call-recording-62cuyw/

Get access to a searchable database containing all call recordings of your customer interactions, call handling, and other relevant information.

**Train your team: **Recordings can be used to train new employees and coach existing ones.
**Improve customer strategies: **Analyze call recordings for insights into customer preferences, pain points, and trends.
**Create higher-quality CX: **Record calls and monitor the quality of customer interactions.
**Be compliant and precise: **Recordings can be used to keep records of conversations, transactions, or agreements.

Step 1. Go to Tracking > Call Flows and click on 'Create'.

Otherwise, click on the call flow you want to add the call recording feature.

Step 2. Click on the '+' button under 'New Call' select 'Record' from the call-flow action menu.

🎉 Now, you are all set!

Updated on: 23/12/2025

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