How to enable a call recording
This guide shows you how to create a call flow with Call Recording from scratch. To use the templated setup follow this guide instead: https://help.nimbata.com/en/article/template-how-to-enable-a-call-recording-62cuyw/
Call Recordings
Get access to a searchable database containing all call recordings of your customer interactions, call handling, and other relevant information.
Set up Call Recording
Step 1. Go to Tracking > Call Flows and click on 'Create'.
Otherwise, click on the call flow you want to add the call recording feature.
Step 2. Click on the '+' button under 'New Call' select 'Record' from the call-flow action menu.
🎉 Now, you are all set!
Updated on: 19/03/2026
Thank you!