Issues with calls not getting through

Sometimes, you may notice that certain calls are not getting through. This could happen due to:

1. Issue with the tracking number provider

Certain calls never connect and don’t reach your destination. There may be an outage or technical problem on the tracking number provider’s network. Nimbata cannot deliver these calls if the number provider itself isn’t processing the call properly. Contact Nimbata support to confirm if the provider is at fault.

2. Tracking number not assigned to a call flow

Calls are initiated but get dropped or “declined” before reaching your team. The tracking number is not assigned to any call flow, so Nimbata doesn’t know where to send the call. Assign the number to an existing call flow - or create a new call flow and assign it.

3. Call disposition statuses showing failures

You can explain that Nimbata logs call disposition statuses which help diagnose why calls didn’t connect. These are useful for troubleshooting and for automation. For example:

• User Busy (network or recipient engaged)
• No User Response / No Answer (ringed but unanswered)
• Call Rejected
• Service Unavailable / Network Failure
• Invalid Number Format

These statuses don’t necessarily indicate an error in Nimbata - they’re standard telephony reasons why the call didn’t complete.

4. No calls received yet because there were no calls

You set everything up correctly, numbers, call flows, analytics, but see zero calls. There simply haven’t been any incoming calls yet:

• Confirm your setup via Day 1 checklist.
• Look in Analytics > Visit Stats and verify the date range.
• Check Calls per channel.

Make sure that your tracking numbers are all assigned to call flows. If the issue isn't addressed above, get in touch with us!

Updated on: 17/12/2025