Transcriptions - Quickly find what your phone leads are talking about

In this step-by-step guide, we will cover how to find and read transcription. If you're wondering how to set them up please follow these instructions.

To read the Transcriptions

Step 1: Go to Activity > Calls

Step 2: On the upper right of the screen click on the three dots.

Step 3: Select 'Edit Columns' from the pop-up menu.

Step 4: Find the Transcriptions column, add it to your Selected Columns, and click 'Close'.

Step 5: You will now find your transcribed calls under the "Transcriptions" column.

Step 7: Click the icon to read the transcription. Please note that after the end of the call, a few minutes are required for the transcriptions to be available. 

Alternatively, you can also click on the upside-down arrow to to view and read both the transcription and the summary of each call.

Updated on: 15/07/2025