Articles on: Dashboard & Reports

Nimbata Reports For Selected Brands

Nimbata offers users handling multi-client accounts the option to create reports on some subsets of their brands so that they can weigh up the performance of two or more accounts at the same time.

Head over to "Analytics" and select one among Nimbata’s Acquisition, Call, or Visitor Behavior reporting options.
Select “All Brands” from the drop-down menu on the top right corner.

Check the “Brand” among the options on the left of the filter.

Click on the “Filter” drop-down menu to apply the filters according to what you want to compare.

More specifically, you can filter:

The Call Outcome
New Callers or All Callers
The Sources of the Calls
The Duration of the Calls in Minutes
The Tracking Numbers
The Calling Countries
The Call Type (regular, multi, priority, weighted)
The Destinations
The Post-call action
The Calls that were tagged with a specific rating (e.g. 4-star calls)

Once you set the filters, click on the “Apply” button.

Now, you are all set!

Updated on: 22/11/2021

Was this article helpful?

Share your feedback


Thank you!