Tracking Numbers can be moved to another brand, only if they are not part of an active call flow. Before attempting to move a tracking number, make sure to check it's current status. If the status appears as "In use" (as below) follow the instructions below.



Navigate to "Setup - Call Flows".



Locate the tracking number you wish to move and select it. From the menu on the upper left click on the red button and hit Save. This releases the number from the call flow.



Return to "Setup - Tracking" from the main menu.
Select the Tracking Number you want to move. The "Change Brand" icon should now be active.



Click on the blue icon and select the brand you wish to transfer the tracking number.



Click on "Change". The tracking number has been moved to the brand of your choice.



You'll receive a confirmation message about the changes you made.



You should now be able to see the tracking number in the list of numbers under the brand you assigned it to.
Was this article helpful?
Cancel
Thank you!