Articles on: Tracking Numbers

How to move a tracking number to a different project

Tracking numbers can only be moved to a different project if they are not part of an active call flow. If the number shows a status of "In use", follow all steps below. If it already shows "Not in use", skip to Step 4.

Step 1. Go to Tracking > Numbers

Inside the Nimbata app:

Head over to Tracking > Numbers.
Expand the group that contains the number you want to move.

Step 2. Release the call flow from the tracking number

Select the number.
Click the 'x' icon next to the call flow name on the far right.

Step 3. Move the tracking number

With the number still selected, click the 'Move to different project' icon (now highlighted in blue).
On the pop-up, select the destination project and click 'Move'.

🎉 Done! You will receive a confirmation message once the number has been successfully moved.

Updated on: 30/03/2026

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