How to delete tracking numbers

Tracking numbers must be removed from any active call flow before they can be deleted. Follow both sections below in order.

Step 1. Remove the tracking number from its call flow

• Go to Tracking > Call Flows and open the call flow linked to the number you want to delete.

Remove the tracking number from the call flow by doing one of the following:

• Reassign the 'Dial' action to a different tracking number.
• Delete the call flow section associated with this number.
• Delete the entire call flow if it's no longer needed.

Step 2. Delete the tracking number

• Go to Tracking > Numbers and locate the tracking number.
• Click the 'x' icon next to the call flow name on the far right to release any remaining assignment.
• Select the number, click the bin icon, then click 'Remove' on the confirmation message.

🎉 That's it! You will receive a confirmation notification once the tracking number has been successfully deleted.

Updated on: 30/03/2026