You can analyze call quality and volume broken down by call tag using two methods: via an Analytics report or via the Dashboard.

Method 1: Analytics report

Step 1. Open an analytics report

• Go to any of the following:
• Analytics > Trends
• Analytics > Tracking Source
• Analytics > Missed Calls
• Analytics > Compare Periods

Step 2. Set the date range

• Click the date range picker.
• Select the period you want to view.
• Click Apply.

Step 3. Switch the channel to Call Tags

• Click the Channel menu on the upper-left of the report.
• Select Call Tags.

Your report now displays data broken down by call tag.

Method 2: Dashboard

Step 1. Open the dashboard and add a chart

• Go to Analytics > Dashboard.
• Click + Add at the top-left of the screen.
• Select the Calls chart category.

Step 2. Search for tag reports

• Type tag in the search bar.
• Click Add next to the report or reports you want to include.

• Close the menu.

Step 3. Set the date range and filters

• Click the date range picker and select your time frame.
• Click Apply.
• Optionally, click Filters to narrow the data further.

🎉 Your tag-based reports are ready to review.

Detailed Guide: How to create new call tags

Detailed Guide: How to customize your dashboard

Detailed Guide: How to filter your reports, views, and dashboard

Updated on: 08/04/2026