Warning

White labeling is a $55 per month add-on, available on Pro, Marketing, and Agency plans.

White labeling replaces all Nimbata branding with your own, including the domain, logo, colors, and any mention of Nimbata in the scripts placed on your clients’ websites. Clients access a custom subdomain such as https://calls.yourdomain.com and see only your agency’s brand.

Step 1. Request your custom domain from support

Before configuring the white label settings, contact support@nimbata.com with the URL you want to use (for example, https://calls.yourdomain.com). The support team will provide the DNS CNAME steps needed to set up the subdomain with an SSL certificate in your hosting provider.

Step 2. Open the White Label settings

  • Click your user avatar in the top-right corner.
  • Select White Label (1), which opens AccountWhite Label.
  • Sam Riverasam@harborpine.example
  • My Profile
  • Organization
  • Projects
  • Users
  • Plans & Billing
  • Roles
  • Child Accounts
  • White Label1
  • Change theme
  • Logout
The account menu: click White Label (1).

If the White Label add-on is not active yet, the page explains it and hides the settings. Click Add Whitelabel at the top of the page, then Enable White Label (1) in the pop-up. The add-on is added to your current license fee and takes effect immediately; your next bill includes a prorated charge.

Turn on the add-on with Enable White Label (1). The settings below appear once it is active.

Step 3. Configure General Settings

  • In the General panel, add your Name, Subdomain, Whitelabeled App URL, and Service Name (the subheading shown to users). Each field saves when you leave it.

White Label Settings

Make every client touchpoint your own.

General
Name
Your Agency
Subdomain
calls

.nimbata.com

Whitelabeled App URL
https://calls.yourdomain.com
Service Name
Phone Analytics
White Label Settings starts with the General panel: your brand's name, subdomain, app URL and service name.

Step 4. Upload assets and set brand colors

  • In the Assets & Colors panel, enter the web addresses of your images: Favicon URL, Dark Logo URL and Light Logo URL. The panel takes links to images you host, not uploads.
  • Select the colors that match your agency’s branding: Primary Color, Secondary Color, Primary (Dark Mode) and Background Color.
  • Optionally, add your Terms & Conditions URL and Privacy URL.
Assets & Colors
Favicon URL
https://favicon
Dark Logo URL
https://logo-dark.png
Light Logo URL
https://logo-light.png
Primary Color
Secondary Color
Primary (Dark Mode)
Background Color
Terms & Conditions URL
https://tnc
Privacy URL
https://privacy
Assets & Colors: links to your images, your four brand colors, and your terms and privacy pages.

Step 5. Configure Content

  • Fill in the Registration Page Title, Registration Email Subject Line, Registration Email CTA Text and User Invitation Email Subject Line.
Content
Registration Page Title
Welcome to Acme
Registration Email Subject Line
Welcome to Acme
Registration Email CTA Text
Get Started
User Invitation Email Subject Line
Join Acme
Content: the wording of your registration page and of the registration and invitation emails.

Step 6. Add Business information

  • Enter your Legal Name, Support Email, Telephone, and Contact Page URL.

Step 7. Configure Access & Registrations

  • Set your preferences for open registrations (Accept new registrations), admin approval before a project can add new tracking numbers (Admin must allow projects to add new tracking numbers), integration visibility (Users can view integrations which cannot be re-branded), and whether to Hide AI references (stars, badges and “updated by AI” labels).
Access & Registrations
Accept new registrationsAdmin must allow projects to add new tracking numbersUsers can view integrations which cannot be re-brandedHide AI references (stars, badges and 'updated by AI' labels)
Access & Registrations: tick the options your clients' accounts should follow.

Step 8. Add a Tracking Script (optional)

  • If you want to track visit activity on your white-labeled account, pick Google Tag Manager script or Google Analytics 4 script in the Tracking Script panel, then enter your GTM ID or Measurement ID. Nimbata shows the script it adds to the app. Leave it on No tracking otherwise.

Step 9. Configure Email Settings

  • Enter your Mail Host, Mail Username, Mail Password, Mail Port, From Address, From Name, and Encryption (none, ssl or tls).
  • Click Send Test Email (1) to check that your email configuration works.
Email Settings
Mail Host
smtp.gmail.com
Mail Username
username
Mail Password
password
Mail Port
587
From Address
From Email
From Name
From Name
Encryption
tls

Send a test email to verify your email configuration is working correctly.

Email Settings: your SMTP server's details, then Send Test Email (1) to check them.

🎉 Your white-labeled account is ready. Clients accessing your subdomain will see only your branding.

Detailed guide: Agency partners
Detailed guide: Pricing and extra charges