Assign call flow to tracking numbers

Assign tracking numbers to call flows

After setting up your call flows, you have to match them to one or multiple tracking numbers, so anyone who calls them connects to your desired destination. ---

How to assign a tracking number to a call flow

Step 1. Go to Tracking > Numbers.

Step 2. Click the arrow to collapse the list of call flows available per pool. Then, simply pick the call flow(s) you want to assign your tracking numbers to.

Step 3. If you've got multiple tracking numbers you want to link to the same call flow, select all the tracking numbers and hit the 'shuffle tracks' button.

Step 4. On the pop-up that appears, select the call flow you want to apply and click on 'Change'.

🎉 That's it. Your tracking numbers are now ready to be used!

Updated on: 30/07/2025